Technical Writer – End User Documentation

Job not on LinkedIn

🔥 2 minutes ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yuxi Global powered by Veritas Automata

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Yuxi Global powered by Veritas Automata is a leading technology force multiplier dedicated to empowering businesses in achieving their digital goals since 2005. Specializing in big data, blockchain, and staff augmentation, Yuxi Global offers comprehensive solutions such as turnkey enterprise-grade applications and managed development teams. With a robust team of over 150 skilled IT professionals across North and South America, Yuxi Global enables clients in various sectors including life sciences, transportation, manufacturing, and supply chain to enhance their digital capabilities using cutting-edge technologies like Microsoft Azure, Node. js, and React. The company emphasizes establishing strong client partnerships, fostering communication and transparency to deliver innovative strategies and high-quality solutions that drive business growth.

📋 Description

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases • Use release overviews and release notes as the source of truth to ensure content is complete and accurate at release time • Write clear, precise technical documentation that translates complex functionality into user-understandable language • Determine where new content belongs within the knowledge base and how functionality connects across the platform, user roles, and processes • Create training presentations, training manuals, curriculum materials, and competency assessments as completed assets • Work with product owners as subject matter experts to confirm accuracy • Incorporate review feedback from product owners and the Manager, Technology Training • Work with the Customer Success team to understand clinical research context and the platform • Keep team templates and existing materials current with the Technology Training team • Support monitoring of knowledge base effectiveness • Over time, develop e-learning, video tutorials, and other learning formats • This role does not include instructor-led training, either in person or virtually • This role does not directly interact with external customers

🎯 Requirements

• English level: C1 • 5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation • Proven ability to translate highly technical information into clear, user-friendly content • Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint • Demonstrated technical aptitude and ability to learn complex software quickly • Strong attention to detail, accuracy, and critical thinking • Ability to understand context rather than only transcribing requirements • Collaborative and comfortable asking subject matter experts questions, and receptive to review and feedback • Disciplined self-starter able to work independently in a remote environment • Excellent organizational and time-management skills, with ability to meet release deadlines • Preferred: Bachelor’s degree in a clinical, science, health-related, or technical communication field • Preferred: Experience in clinical research, life sciences, healthcare, or IT industry • Preferred: Experience with e-learning authoring or video tutorial tools • Preferred: Experience working with agile development teams and release cycles

🏖️ Benefits

• Contract role • Remote work arrangement • Opportunities for continuous learning • Opportunity to grow into e-learning development, video tutorials, and other learning formats

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