Operations, Customer Service Representative

🔥 0 minutes ago

🌐 Serbia, Colombia – Remote

🇷🇸 Serbia – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zelh

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

Zelh is a US-based company specializing in AI-powered staffing solutions to streamline logistics operations and provide strategic outsourcing and outstaffing services. The company focuses on helping businesses expand teams, improve workflow, and significantly reduce payroll costs. Zelh offers services across various industries, including logistics, engineering, accounting, and technology. The company prides itself on its ability to offer long-term staffing solutions, handle HR compliance, and support businesses with talented HR and TA experts to optimize workflow processes. With offices in the USA, Poland, Ukraine, and Serbia, Zelh is well-positioned to offer diverse and skilled workforces to meet its clients' needs.

📋 Description

• Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity • Monitor inbound and outbound shipments and provide timely status updates • Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately • Enter and maintain customer orders and shipment information in warehouse and transportation systems • Schedule and coordinate pickup and delivery appointments with customers and carriers • Track shipments and proactively communicate delays, exceptions, or operational issues • Respond to customer questions through phone, email, and internal communication platforms • Assist with inventory inquiries, order discrepancies, damaged freight, and missing product • Review shipping and receiving documentation for accuracy • Maintain accurate notes and records for customer accounts and operational activities • Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly • Assist with daily reporting and other administrative or operational tasks as needed • Keep customers informed and help ensure freight moves through the facility efficiently and accurately • Develop broader exposure to warehouse operations, inventory management, transportation, and customer account management

🎯 Requirements

• High school diploma or equivalent required; college degree preferred but not required • Entry-level candidates are encouraged to apply • Strong written and verbal communication skills • Customer-focused with a professional and positive attitude • Strong organizational skills and attention to detail • Ability to prioritize multiple tasks in a fast-paced environment • Comfortable using computers, email, Microsoft Office, and learning new software • Ability to communicate effectively with customers, warehouse employees, drivers, and internal teams • Willingness to learn warehousing, transportation, inventory, and supply-chain processes • Previous customer service, administrative, warehouse, transportation, or logistics experience preferred • Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS) preferred • Basic understanding of shipping, receiving, inventory, BOLs, PODs, and freight terminology preferred • Experience communicating with truck drivers or transportation carriers is a plus • Work shifts specified in CST, including weekday, Wednesday–Sunday, afternoon, and overnight schedules

🏖️ Benefits

• Competitive Salary in USD • Remote mode of work • 10+ business days of paid time off • Team building and corporate events • Equipment provided • A supportive team • Training will be provided