Application Support Analyst

🕒 July 29

🇱🇹 Lithuania – Remote

💵 €2.1k - €3.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zilch

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Zilch is a consumer-focused buy-now-pay-later (BNPL) fintech. It provides an app and checkout payment options that let shoppers split online purchases into instalments (options include paying 25% or 50% upfront and the remainder in three payments over six weeks, with payments every 14 days). Zilch advertises thousands of online stores with zero fees (a fee up to $3 may apply for some purchases over $10), instant 2% rewards on purchases, and consumer protections such as multi-factor verification, data encryption, and payment authentication. The company operates in the UK and US (Zilch USA Inc. partners with Cross River Bank for loans and payment options) and emphasizes responsible lending, tailored spending limits that grow over time, and in-app payment management.

📋 Description

• Deliver 2nd line technical support, conducting in-depth investigation, analysis, and replication of complex technical issues • Collaborate with cross-functional teams to identify application needs and deliver interim solutions for time-critical business requirements • Create knowledge base articles to help internal teams become self-sufficient • Work with data to ensure information is stored and processed securely and effectively • Work in an agile environment on systems critical for customers • Continually improve tooling, practices, and knowledge • Participate in proactive technical projects and broader technology initiatives • Collaborate with the Application Management team on day-to-day tasks to ensure smooth operation of core applications • Support Customer Service and Business Operations teams in using internal business applications

🎯 Requirements

• Strong analytical skills and ability to problem-solve • Excellent communication skills, with the ability to translate complex technical issues to non-technical stakeholders • Strong understanding of APIs and integrations • Demonstrated ability to implement best-practice processes and application usage • Ability to manage own work pipeline as well as work as part of a team • Strong awareness of data security best practices • Experience working with SQL, performing data fixes and queries • Highly organised and able to consistently hit targets • Adaptive, with a focus on personal technical growth • Comfortable using AI tools to improve efficiency, troubleshoot issues, and support decision-making • Experience supporting AWS systems • Experience working with and supporting Intercom or similar (e.g. Zendesk/JIRA) • Experience implementing and supporting business applications (e.g., CRM and ERP systems) • Experience supporting REST-integrated systems • SQL and/or Python scripting • Experience using AI/LLM tools for scripting, data analysis, or workflow automation • Usage of low-code integration platforms • Exposure to caching systems like Redis or Memcached • Exposure to workflow management systems • Experience with data analytics tools like Datadog or AWS CloudWatch • Visa sponsorship/work authorization status for Lithuania is requested in the application