Application Support Analyst

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Zilch

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Zilch is a consumer-focused buy-now-pay-later (BNPL) fintech. It provides an app and checkout payment options that let shoppers split online purchases into instalments (options include paying 25% or 50% upfront and the remainder in three payments over six weeks, with payments every 14 days). Zilch advertises thousands of online stores with zero fees (a fee up to $3 may apply for some purchases over $10), instant 2% rewards on purchases, and consumer protections such as multi-factor verification, data encryption, and payment authentication. The company operates in the UK and US (Zilch USA Inc. partners with Cross River Bank for loans and payment options) and emphasizes responsible lending, tailored spending limits that grow over time, and in-app payment management.

📋 Description

• Deliver 2nd line technical support, conducting in-depth investigation, analysis, and replication of complex technical issues to drive resolution and ensure a high standard of customer satisfaction. • Collaborate closely with cross-functional teams to identify application needs and deliver interim solutions for time-critical business requirements • Creating knowledge base articles to help our internal teams become self-sufficient • Working with our data ensuring we store and process information securely and effectively • Working in an agile environment on systems which are critical for our customers • Continually improving our tooling, practices, and knowledge • Participate in proactive technical projects and broader technology initiatives

🎯 Requirements

• An individual who is wholehearted about keeping our customers happy and our systems humming • Strong analytical skills and ability to problem-solve • Excellent communication skills, with the ability to translate complex technical issues to non-technical stakeholders • Strong understanding of APIs and integrations • Demonstrated ability to implement best-practice processes and application usage • Ability to manage own work pipeline as well as work as part of a team • Strong awareness of data security best practices • Experience working with SQL, performing data fixes and queries • Highly organised and able to consistently hit targets • Adaptive, with a focus on personal technical growth to keep pace with the evolving needs of the business • Comfortable using AI tools to improve efficiency, troubleshoot issues, and support decision-making in day-to-day operations

🏖️ Benefits

• Compensation package • Supportive work environment • Opportunities for professional growth