Documentation and Business Processes Specialist

🔥 0 minutes ago

🌐 Israel, United States – Remote

🇮🇱 Israel – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZIM Integrated Shipping Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🚗 Transport

Logistics • Transport

ZIM Integrated Shipping Services is a leading global, asset-light container liner shipping company that was launched in Israel in 1945. It became a pioneer in container shipping in the early 1970s and focuses on innovative seaborne transportation and logistics services across the world’s major trade routes. With a digital-oriented strategy, ZIM offers premium customer-centric services and aims to maximize its market position and profitability through enhanced digital tools and a strong reputation for high schedule reliability and service quality.

📋 Description

• Receive regulations from all countries, analyze local and global implications, and issue working instructions and procedures to agents • Ensure implementation with Country Managers, Regional Customer Service Managers, and Country Customer Service Managers • Write and update Quality Assurance corporate policies and distribute working instructions, shipping procedures, and user guides • Maintain portals and the corporate website when relevant • Serve as a worldwide knowledge center for agencies regarding regulations, regulatory compliance, and commercial documentation • Implement the Manifest Corrections process, ensure correct reason-code registration, and implement management-determined KPIs • Update Central Tables and write procedures to ensure correct processes and compliance • Provide after-hours emergency support to worldwide agents across time zones • Specialize in international regulations, analyze requirements and impacts including IT developments, and implement new processes globally • Analyze complex situations between agencies and mediate beneficial outcomes • Consult legal advisors and international shipping organizations such as the World Customs Organization • Represent business requirements in documentation and regulatory issues when working with IT • Design and define needs and write BRDs and IT development and enhancement requests • Contribute to and verify that shipping issues, procedures, and work instructions are addressed in projects • Manage and update 35 Bill of Lading templates for all companies in collaboration with Corporate Legal Advisors and Claims and Insurance Division • Manage template changes with printing suppliers and agencies • Manage worldwide purchase of secure paper for Original Bills of Lading to prevent fraud

🎯 Requirements

• Bachelor’s Degree - a must • Minimum 5 years of proven experience in a shipping agency environment, or extensive end-to-end shipping documentation experience - a must • Demonstrated experience or high-level capabilities in implementing and standardizing processes on a global scale - a must • Strong business English communication skills, both written and verbal - a must • Flexibility to provide occasional support outside regular business hours, as required - a must

🏖️ Benefits

• Full-time employment