Patient Care Coordinator – Lead Conversion

🔥 4 minutes ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟠 Senior

✨ Patient Care Coordinator

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zipdev

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

📋 Description

• Respond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages • Manage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels • Lead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets • Explain aesthetic, regenerative, sexual wellness, and hormone treatments in a clear, professional, and discreet manner • Discuss treatment pricing, present approved fee estimates, address objections, and negotiate appropriately within the practice's guidelines • Convert qualified inquiries into booked consultations by building trust and confidently asking for the booking • Follow up consistently with leads who have not responded or booked, using established contact sequences and nurturing strategies • Reactivate past and overdue patients by introducing relevant services, reconnecting with previous inquiries, and helping fill available appointment slots • Confirm consultations and assist with rescheduling cancellations and no-shows • Maintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates • Prepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing • Monitor lead response times, conversion rates, and reasons prospects do not book • Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel • Provide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning

🎯 Requirements

• 3+ years of consultative sales experience serving high-end clientele in fields such as aesthetics, private healthcare, luxury retail, hospitality, or financial services • Fluent, natural spoken and written English, with excellent conversational skills and the ability to build rapport with US-based patients • Proven track record of meeting or exceeding sales and conversion targets • Hands-on experience managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or booked consultations • Experience with GoHighLevel (GHL) or a comparable CRM, with a strong willingness and ability to learn and manage its mobile app • Ability to respond quickly to new inquiries, manage multiple conversations, and maintain consistent follow-up • Experience with patient or customer reactivation, lead nurturing, and re-engagement campaigns • Strong negotiation skills and confidence discussing premium pricing without relying on aggressive sales tactics or unnecessary discounts • Excellent phone presence, professional writing, attention to detail, and sound judgment when handling sensitive conversations • Ability to work independently, manage a sales pipeline, and take ownership of leads through conversion • Availability to work a 40-hour week aligned with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2.5 hours every day) • Reliable home internet, a current smartphone, mobile data, and a quiet environment for calls

🏖️ Benefits

• Work remotely • Vacation: 10 business days a year • Holidays: 5 National Holidays a year • Company Holidays: 14 Company Holidays a year • Parental Leave • Health Care Reimbursement • Active Lifestyle Reimbursement • Quarterly Home Office Reimbursement • Payroll Deduction Purchase Plans • Longevity Bonus • Continuous Learning Bonus • Access to Training and Professional Development Platforms