Technical Writer – Part-Time, Fixed-Term, 3 Months

🔥 12 hours ago

🇦🇺 Australia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zone & Co

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Zone & Co is a company that provides software solutions to enhance and streamline back-office operations. Their products offer seamless extensions of cloud ERP systems, enabling complex billing and revenue recognition, advanced reporting, AP automation, payroll management, and more. Zone & Co services finance, HR, and operations teams, helping them centralize their lead-to-revenue and payroll operations. They integrate with various platforms like Salesforce and HubSpot to optimize financial workflows and decision-making. As a SuiteCloud Developer Network Partner, they assist organizations in maximizing their NetSuite ERP investments for better efficiency and automation.

📋 Description

• Audit the existing Knowledge Base and prioritize content gaps using support ticket data, Knowledge Base analytics, and stakeholder input • Read and interpret Jira engineering and development tickets to understand product changes and features • Reorganize the Knowledge Base to improve findability and readability • Restructure articles with consistent formatting, headings, and metadata for manual browsing and AI-agent retrieval • Update outdated articles and write new articles using internal documentation and subject-matter-expert input • Validate technical accuracy through in-app testing and SME review cycles • Manage and publish content in Zendesk or a similar Help Center platform • Confirm the 10 most common ZonePayroll customer activities and build a task-based onboarding module for each • Write how-to walkthroughs with pro tips and regional variations • Apply adult learning principles and instructional design to create a needs-based learning path • Produce screenshots, 15–30-second video clips, and interactive content • Maintain records of articles and track progress against milestones within the agreed hours and term

🎯 Requirements

• Bachelor's degree in Technical Communication, English, Instructional Design, or a related field, or equivalent practical experience • 3+ years of technical writing experience creating and managing Help Center or Knowledge Base content • 2+ years of experience developing on-demand learning or customer onboarding content using instructional design principles • Demonstrated experience creating and editing multimedia learning content, including screenshots, short videos, and interactive modules • Working experience with Jira, including reading and interpreting engineering tickets • Based in Australia, with the right to work in Australia • Preferred: Payroll domain and/or NetSuite experience • Preferred: Familiarity with Zendesk, Snagit, and Genially • Preferred: Experience structuring content for AI agents or LLM-based search and retrieval

🏖️ Benefits

• Fully remote work • High-trust flexibility and autonomy • Equal Opportunity Employer and diverse, equitable, and inclusive workplace

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