Technical Account Manager

🕒 June 2

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zuora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

💸 Finance

🤝 B2B

💰 $400M Post-IPO Equity on 2022-03

SaaS • Finance • B2B

Zuora is a leading provider of subscription management and recurring billing solutions. The company offers the Zuora Monetization Suite, which supports various monetization models, including subscriptions, usage-based billing, and one-time pricing. Zuora's solutions help businesses manage recurring revenue growth across pricing and packaging, billing, customer acquisition, and quote-to-cash processes. The platform includes features for automating revenue recognition, creating dynamic paywalls, and integrating with existing application ecosystems through low-code SDKs and APIs. Zuora is recognized as a leader in the industry, providing robust tools for companies aiming to scale sustainably with modern recurring revenue models.

📋 Description

• Serve as the senior technical advisor for Zephr customers, optimizing implementations and aligning Zephr capabilities to business goals • Lead customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts • Advise on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations • Review customer designs and implementation approaches for scalability, maintainability, performance, and operational risks • Guide adoption of new Zephr and Billing capabilities • Create or guide architecture documentation, implementation notes, runbooks, and technical decision records • Support troubleshooting of complex issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows • Partner with Support and Product teams to contextualize and escalate issues and advocate for product improvements • Translate business priorities into technical recommendations and phased action plans • Mentor internal teams by sharing Zephr best practices and customer implementation patterns

🎯 Requirements

• 5+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role • Hands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory • Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms • Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior • Familiarity with CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools • Ability to analyze customer requirements and recommend practical technical designs • Experience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts • Strong written and verbal communication skills • Ability to manage multiple strategic customers and priorities while maintaining ownership, follow-through, and documentation • Experience working across EMEA and US time zones • Experience with Zuora Billing, subscription monetization, entitlement management, or quote-to-cash processes is a plus • Media, publishing, or digital subscription industry experience is a strong plus

🏖️ Benefits

• Supplemental Medical Insurance • Life and Accidental Death Insurance • Food Vouchers • MultiSport Card • Flexible work arrangements