Key Account Director

🕒 vor 5 Tagen

🌵 Arizona, California, +26 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $120.000 - $140.000 / Jahr

⏰ Vollzeit

🔴 Experte

🧑‍💼 Vertriebsmitarbeiter

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

829 Studios

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2007

📣 Marketing

🤝 B2B

🤖 Künstliche Intelligenz

💰 Series unknown im 2021-09

Marketing • B2B • Artificial Intelligence

829 Studios ist eine leistungsorientierte Full-Service-Agentur für digitales Marketing und Markenerlebnis. Sie bieten umfassende Dienstleistungen, einschließlich Performance-Marketing (bezahlte Suche, bezahlte und organische soziale Medien, programmatisch & CTV, Retail-Media, Affiliate), SEO, Marketing-Automatisierung, Conversion-Rate-Optimierung, Markenstrategie, Web- und digitale Produktgestaltung, PR und Krisenkommunikation, Influencer-Kampagnen sowie KI & Analytik (Datenengineering, BI, KI/ML). Das Unternehmen legt einen Schwerpunkt auf einen technologieorientierten Ansatz mit proprietären Plattformen (Apollo-Performance-Software und Analysesysteme) sowie Integrationen mit wichtigen Anzeige-, Analyse-, CMS- und Marketing-Automatisierungsplattformen, um messbares Wachstum für Kunden in den Bereichen B2B/Unternehmen, E-Commerce, Einzelhandel, Hochschulbildung und anderen Branchen zu fördern.

Beschreibung

• Oversee the strategic direction of all pod accounts, providing resources and support to develop comprehensive strategies that align with client goals. • Cultivate and maintain senior-level client relationships to deeply understand their needs and expectations, ensuring our strategies effectively address their goals. • Overseeing the creation and delivery of customized QBRs that showcase client-specific insights and progress. • Monitoring client churn rates and providing detailed reports to senior leadership. • Strategically identifying and facilitating the exploration of opportunities for account growth and upselling, ensuring alignment with a clients broader business objectives. • Develop and refine client retention strategies based on continuous feedback and performance data to ensure contract renewal and strong customer survey scores (LIFT). • Monitor client satisfaction diligently, intervening as needed to address concerns and support AMs during client escalations and then mapping a plan for the AM or AMM to follow-up in a 30-60-90 day cadence to ensure issue resolution. • Take personal responsibility for the servicing of individually owned accounts, $80,000, within the pod, ensuring their needs are met and expectations exceeded. • Provide mentorship to the AMM and Account Managers, focusing on enhancing their strategic thinking and client management skills. • Monitor key performance indicators for accounts, including satisfaction scores, retention rates, and revenue growth, adjusting strategies as needed. • Ensure seamless collaboration across departments to deliver integrated services that meet client expectations. • Provide detailed monthly reports to senior management on account performance, escalation incidents, and strategic initiatives.

🎯 Anforderungen

• 10+ years of experience in account management, client services, or digital marketing strategy • Team management • Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication • Clear ownership of retention, upsell, and revenue outcomes • Experience leading executive-level conversations • Ability to connect marketing performance to business outcomes • Agency or consulting experience working across cross-functional teams.

🏖️ Vorteile

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA, VT. • Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. • Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.