Customer Success Operations Manager

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🕒 vor 1 Monat

🏄 California – Remote

🏄 California – Remote

💵 $107.100 - $140.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

Abnormal Security

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Abnormal bietet umfassenden Schutz vor der größten Bandbreite an Angriffen, darunter Phishing, Malware, Ransomware, Social Engineering, CEO‑Fraud, Kompromittierung der Supply Chain, Kompromittierung interner Konten, Spam und Graymail.

Beschreibung

• Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity. • Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success. • Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency. • Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks. • Work cross-functionally to address and resolve operational challenges effectively.

🎯 Anforderungen

• 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company. • Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities). • Advanced analytical skills, proficiency in Google Sheets//Excel/Sigma/Databricks/ Tableau etc, with the ability to interpret data and deliver actionable insights. • Deep knowledge of Customer Success tools (e.g., Gainsight). • Experience with additional CS tools, such as Gong, Pendo, TaskRay, Smartsheet, and Asana. • Skilled in designing scalable processes that grow with the organization. • Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate processes and boost team productivity. • Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness. • Experience building and maintaining customer health score models that drive proactive action across CS teams. • Strong program management, project management and organizational skills, with a history of managing multiple priorities effectively. • Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams. • Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges. • Detail-oriented, self-motivated, and a strong team player with a robust work ethic.

🏖️ Vorteile

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.