Customer Success Manager

Stelle nicht auf LinkedIn

🕒 vor 1 Monat

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Remarcable

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2018

🏢 Unternehmen

Construction • Software • Enterprise

Remarcable ist eine Software zur Verwaltung von Baumaterialien, die den Materialeinkauf, die Werkzeugverwaltung und die Bauausführung auf einer integrierten Plattform vereint. Sie bietet Bauunternehmern Echtzeit-Einblicke, hilft Abfall zu reduzieren und Projekte im Zeit- und Kostenrahmen zu halten. Mit Funktionen für verschiedene Abteilungen, einschließlich Einkaufsteams, Baustellenteams, Buchhaltungsteams und Lagerteams, rationalisiert Remarcable die Abläufe und verbessert die Effizienz durch Automatisierung und Integration mit bestehenden Systemen.

Beschreibung

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform. • Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations. • Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions. • Deeply understand our platform’s features and functionality to provide expert advice and solutions to customers. • Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices. • Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement. • Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction. • Monitor customer health metrics and usage data to identify at-risk accounts and proactively engage to prevent churn. • Drive customer renewals and contract extensions, ensuring a high retention rate. • Identify opportunities for upselling and cross-selling and lead the negotiation and roll out of additional products or features based on customer needs. • Assist in creating training courses and educational materials to support hands off customer success initiatives. • Work closely with the sales team to ensure a smooth transition between the sales and onboarding process. • Collaborate with the product team to influence the product roadmap based on customer feedback.

🎯 Anforderungen

• 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry. • Preference given to individuals with experience working in the construction industry (electrical, mechanical or general) or with construction-related technologies. • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers both verbally and written. • Excellent problem-solving abilities and a customer-first mindset. • Technical aptitude and the ability to learn new software platforms quickly. • Data-driven approach to decision-making, with experience using customer success platforms or CRM tools (e.g., Salesforce, MS Office, etc.). • Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision. • Possess a client service mentality, are adaptable and willing to collaborate openly with other people

🏖️ Vorteile

• Medical • Dental • Vision • STD and Life insurance (100% Company-paid for the Employee) • 401(k) with company match • bonus potential • PTO: Two weeks per year in the 1st year