Manager, Customer Success – Orthopedics

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ModMed

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

☁️ SaaS

🤖 Künstliche Intelligenz

B2B • SaaS • Artificial Intelligence

ModMed ist ein Unternehmen für Gesundheitstechnologie, das spezialisierte elektronische Gesundheitsakten (EHR)-Software, Praxismanagement, Revenue Cycle Management, Analysen und Patientenkommunikations-Tools für medizinische Praxen bereitstellt. Ihre Plattform integriert KI-gesteuerte Funktionen – wie ModMed Scribe – für die klinische Dokumentation, Workflow-Automatisierung, Rechnungsunterstützung und Patientenbindung, um Fachärzten zu helfen, ihre Abläufe zu optimieren und die Effizienz zu steigern. ModMed konzentriert sich darauf, Spezialpraxen (Dermatologie, Augenheilkunde, Gastroenterologie, Orthopädie, Gynäkologie, etc. ) mit Onboarding, Support und Integrationen (FHIR API, Telemedizin, Zahlungsabwicklung) zu bedienen.

Beschreibung

• Design and execute strategies to optimize the customer success journey • Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience • Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures • Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention • Ensure that we are accurately forecasting at-risk customers • Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency • Work with Operational teams to plan, staff, and budget resources for our Customer Success team • Inspire customer-centricity across Modernizing Medicine • Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey • Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction

🎯 Anforderungen

• Bachelor's Degree required • 2-3 years of experience leading a Customer Success team at a SaaS company or equivalent combination of experience and education • Understanding of basic SaaS and value drivers in recurring revenue business models • Create and enforce a culture of accountability to drive client outcomes within customer success • Strong empathy for customers with the drive to impact revenue and growth • Enthusiastic and creative leader with the ability to inspire and motivate others • Modify and evolve onboarding and training programs to develop staff competencies • Excellent communication skills both written and verbal, strong public speaking skills are a plus • Working knowledge of Salesforce and/or Gainsight is a plus

🏖️ Vorteile

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation • After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters