Client Success Manager

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Absorb Software

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2003

☁️ SaaS

📚 Bildung

🏢 Unternehmen

💰 €59.000.000 Private Equity Round - Absorb LMS im 2017-09

SaaS • Education • Enterprise

Absorb Software ist ein KI-gestützter Anbieter von Learning Management Systemen (LMS), der eine cloud-basierte Plattform für unternehmensweites Training, Onboarding, Compliance, Upskilling, Kundenbildung und Partnerunterstützung bereitstellt. Die SaaS-Plattform umfasst Kursautoren, eine umfangreiche Inhaltsbibliothek, Berichterstellung und Analysen, Integrationen mit HCM/CRM-Systemen, E-Commerce für den Verkauf von Kursen und KI-Agenten zur Personalisierung des Lernens und zur Vereinfachung der Administration. Absorb richtet sich an HR-, L&D-, Compliance-, Customer-Success- und Partner-Teams in Organisationen jeder Größe und legt besonderen Wert auf Skalierbarkeit, Sicherheit und messbaren ROI.

Beschreibung

• Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty. • Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal. • Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS. • Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI. • Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS. • Proactively monitor client health, identifying risks, driving escalations, and developing action plans. • Identify and route upsell and expansion opportunities to the Account Management team. • Collaborate cross functionally with Product, Support, Professional Services, and other internal teams. • Maintain accurate client documentation within internal systems/tools.

🎯 Anforderungen

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries. • Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs. • Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs. • Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving. • Comfort translating technical concepts into accessible explanations. • Strong commercial and business acumen. • Excellent time management and project management capabilities. • Working understanding of SaaS, APIs, and core web technologies. • Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk. • Previous involvement in change management, enablement, or instructional design projects. • Experience advising clients on LMS or L&D ecosystem best practices.

🏖️ Vorteile

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs