Key Account Manager

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Internova Travel Group

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group ist ein führendes Reiseunternehmen, das sich auf eine Reihe von reisebezogenen Lösungen spezialisiert hat. Das Unternehmen bietet Dienstleistungen wie Freizeitreisen, Geschäftsreisemanagement und Kreuzfahrten an, um unterschiedliche Kundenbedürfnisse zu bedienen. Mit einem starken Fokus auf Kundenzufriedenheit und innovativen Reiseerlebnissen strebt Internova danach, die Art und Weise zu verbessern, wie Menschen reisen und die Welt erkunden.

Beschreibung

• Own and develop multi-level client relationships across a portfolio of Key accounts, ensuring satisfaction, retention, and revenue growth • Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and leadership teams • Lead client conversations focused on growth, program performance, cost optimization, traveler experience, and continuous improvement • Operate within ALTOUR’s Key Account Management engagement model, delivering outcomes through a structured, consistent cadence • Lead Management Business Reviews (MBRs) as working sessions focused on insights, actions, and measurable outcomes • Lead bi-annual Business Reviews to demonstrate value, align on strategy, and define forward-looking roadmaps • Ensure engagements are insight-led, decision-focused, and outcome-driven—not retrospective reporting • Maintain oversight of portfolio commercial performance, proactively supporting sustained EBITDA and growth • Deliver clear, actionable insights tied to cost optimization, Total Cost of Ownership (TCO), Program ROI, NESR, adoption, compliance, efficiency, and traveler experience • Provide proactive, data-backed recommendations that improve program performance and maturity • Drive revenue growth through expansion, upsell, and whitespace identification, in partnership with Sales and internal stakeholders • Monitor account health and proactively identify risk signals and performance gaps, executing recovery and optimization strategies as needed • Collaborate with regional and in-country teams to ensure consistent global service delivery while balancing standardization and local requirements • Maintain oversight of data integrity, servicing models, and operational consistency • Drive execution discipline with clear actions, ownership, and timelines from every engagement • Ensure internal alignment and follow-through to deliver on commitments and expectations • Contribute to the evolution of ALTOUR’s Key Account Management model and share best practices across the Account Management team

🎯 Anforderungen

• Demonstrated success managing high-value accounts in complex, regional, or multi-stakeholder environments • Experience leading structured business reviews and formal client governance frameworks • Strong executive presence with the ability to influence, challenge, and guide stakeholders at all levels • Commercial acumen with a clear understanding of value creation, profitability, and growth drivers • Deep knowledge of corporate travel, including operations, technology, sourcing, and data analytics • Comfort operating in a matrixed, performance-driven, and partner-led environment • High EQ, strong communication skills, and the ability to translate complexity into clear direction and action • Proven ability to drive measurable outcomes and continuous program improvement

🏖️ Vorteile

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance