Service Delivery Director

🕒 vor 1 Monat

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $174.525 - $290.875 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Direktor

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 48 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 26 Tagen besetzt.

Jetzt Bewerben

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Agilent Technologies

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1999

🍽️ Lebensmittel & Getränke

🏥 Gesundheitswesen

💼 Beratung

💰 €500.000.000 Post-IPO Debt im 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies ist ein weltweit führendes Unternehmen im Bereich analytischer und Laborinstrumente. Das Unternehmen bietet ein breites Spektrum an Produkten und Lösungen, darunter Gas- und Flüssigchromatographie, Massenspektrometrie, Laborbedarf sowie Software und Informatik. Agilent bedient verschiedene Branchen, etwa Biopharma, Lebensmittel- und Getränkeprüfung, klinische Diagnostik und Umweltanalytik. Darüber hinaus bietet Agilent umfassende Services für Labormanagement, Wartung und Instrumentenreparatur. Das Unternehmen legt großen Wert darauf, Wissenschaft durch nachhaltige Lösungen voranzubringen, und unterstützt mit fortschrittlichen Technologien die Genomik, Pathologie und Krebsforschung.

Beschreibung

• Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization • Lead field service operations and develop high-performing service teams • Deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency • Increase service contract renewals, service attachment rates, lead generation, and revenue recognition • Manage P&L objectives through financial planning, forecasting, and resource management • Reduce service delivery costs while maintaining customer satisfaction and service quality • Monitor business metrics to drive continuous improvement and decision-making • Champion a customer-centric service culture and improve customer loyalty • Develop service solutions, delivery models, and support processes • Improve service quality, responsiveness, and customer satisfaction • Engage strategic customers and resolve escalated service issues • Lead installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems • Establish operational standards, performance expectations, and best practices • Optimize workforce planning, resource allocation, and service execution • Drive operational excellence, process optimization, and scalability initiatives • Lead, develop, and inspire Field Service Engineers, Service Technicians, and service leaders • Build succession plans and leadership pipelines • Partner with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders • Collaborate across regional and global organizations and support acquisitions, product launches, and organizational transformations • Ensure compliance with company policies, regulations, customer site access requirements, and industry standards • Promote safety, integrity, and operational compliance

🎯 Anforderungen

• Bachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline • Minimum of 5 years of experience leading people, programs, projects, or business functions • Demonstrated leadership experience managing service, operations, technical support, or field service organizations • Experience managing budgets, operational performance, and business financials • Strong understanding of customer service operations, field service management, and business performance metrics • Proven ability to lead through change and drive organizational transformation • Ability to travel as needed • Must consent to and meet Agilent-approved customer and vendor credentialing requirements • Ability to satisfy requirements that may include proof of identity, certifications, training records, immunizations, and health and safety compliance documentation • Experience leading geographically dispersed or multi-site service organizations • Prior ownership of P&L or significant operating budgets • Background supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments • Experience implementing Lean, Six Sigma, or operational excellence programs • Track record of building high-performing teams and driving measurable business outcomes

🏖️ Vorteile

• Bonus eligibility • Stock eligibility • Benefits • Option to work remotely • Choice of company car or reimbursement for personal vehicle usage in the US • Professional development opportunities • Coaching and mentoring • Travel support as needed

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