Community Operations Support Specialist

🕒 vor 5 Monaten

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65.000 - $75.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

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AIR Communities

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501 - 1000 Mitarbeiter

🏠 Immobilien

Real Estate

AIR Communities ist ein Immobilieninvestment-Trust, der sich auf ein vielfältiges Portfolio von Apartmentgemeinschaften in den Vereinigten Staaten spezialisiert hat. Das Unternehmen konzentriert sich auf hochwertige Märkte mit einer starken Nachfrage nach Wohnraum, um seinen Bewohnern erstklassige Wohnerlebnisse zu bieten. AIR Communities ist der Dienstleistung für andere verpflichtet und bietet Karrieremöglichkeiten in einer Kultur, die Leidenschaft und Engagement schätzt. Das Unternehmen legt großen Wert auf unternehmerische Verantwortung und Zufriedenheit der Bewohner.

Beschreibung

• Provide field operations support across communities and execute key projects related to community setup, revenue generation, and customer experience improvements. • Act as a representative of operations and support the successful launch, stabilization, or improvement of assigned communities. • Enhance customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness. • Provide hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed. • Serve as a subject matter expert on operational policies and procedures, supporting community teams and central operations. • Assist with troubleshooting, resolving resident concerns, and training on-site teams. • Identify process improvements, support revenue initiatives, and share updates on project status and community performance.

🎯 Anforderungen

• Ability to travel at least 75% of the time with easy access to large Airport. • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment. • Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition. • Highly organized with attention to detail and the ability to manage multiple priorities. • Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving. • Technologically proficient with experience in property management systems and tools. • Demonstrated ability to support training efforts, and provide operational coverage as needed. • Understanding of financial processes, including budgets and variance review, is preferred. • A background in process improvement, community setup, or operations support is a plus. • Leadership or project management experience is highly desirable.

🏖️ Vorteile

• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). • Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. • 401(k) plan with employer contribution. • Paid time off including vacation, sick time, and 12 holidays. • Paid parental leave of up to 16 weeks. • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. • 15 hours of paid time annually for community service. • Commuter benefits and pet insurance. • Consumer discounts on various products and services. • Opportunities for ongoing professional development, leadership training, and career growth.