Senior Customer Success Manager, Banking

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Alkami Technology

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2009

🏦 Bankwesen

💳 Fintech

☁️ SaaS

💰 €300.000.000 Post-IPO Debt - Alkami Technology im 2025-03

Banking • Fintech • SaaS

Alkami Technology ist ein Softwareunternehmen für digitales Banking, das eine cloudbasierte Digital Sales & Service Plattform für Banken und Kreditgenossenschaften bereitstellt. Die Plattform kombiniert Onboarding und Kontoeröffnung (via MANTL), digitales Banking sowie Daten- & Marketinglösungen, um vorausschauende, datengesteuerte Kundenerlebnisse, schnellere Kontoeröffnung, Betrugsschutz, Zahlungsberichte und personalisiertes Marketing zu ermöglichen. Alkami bedient Finanzinstitute (Privat- und Geschäftskunden) und bietet Integrationen, Entwickler-Tools sowie Implementierungsunterstützung, um das Einlagenwachstum zu fördern, die Kundenabwanderung zu reduzieren und die Betriebseffizienz zu verbessern.

Beschreibung

• Lead client success efforts for your accounts and across Alkami • Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions • Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals • Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success • Create clear success plans that define client objectives and track their progress • Ensure clients are on track to derive value from the Alkami platform • Serve as an expert on helping clients achieve their digital banking goals using the platform • Master the Alkami platform to advise clients on maximizing its use and capabilities • Collaborate effectively across departments to drive client success • Advocate for client needs to internal leaders and departments • Escalate critical client issues and mobilize internal resources to resolve them • Use data to influence decisions and guide both clients and internal teams • Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty • Monitor client health metrics and product engagement, identifying and addressing risks early • Conduct regular business reviews to celebrate successes and identify growth opportunities • Take on additional projects that contribute to fostering a Client Success culture across the team

🎯 Anforderungen

• 5+ years of relevant experience in Client Success, with a proven track record of managing client relationships and driving account growth • Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience) • Experience in Financial Services, particularly working with financial institutions • Proven ability to stay organized, take ownership of projects, and work independently • Strong ability to manage multiple priorities effectively • Excellent verbal and written communication skills • Experience using and updating Salesforce and/or Gainsight • Willingness and ability to travel up to 25%

🏖️ Vorteile

• Remote-first environment • Unlimited paid time off • 401(k) with employer match