Associate Relationship Manager

🕒 vor 8 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💰 Account Manager

🚫👨‍🎓 Kein Abschluss erforderlich

👻 Geisterscore 10%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Allica Bank

Allica Bank

501 - 1000 Mitarbeiter

Gegründet 2019

🏦 Bankwesen

🤝 B2B

💳 Fintech

Banking • B2B • Fintech

Die Allica Bank ist eine Geschäftsbank im Vereinigten Königreich, die sich auf die Betreuung etablierter kleiner und mittlerer Unternehmen (KMU) und Firmen der Dienstleistungsbranche spezialisiert hat. Sie bietet Geschäftskonten, verknüpfte Sparkonten und eine Reihe von Kreditprodukten, darunter gewerbliche Hypotheken, Anlagenfinanzierung, Wachstumsfinanzierung, Überbrückungskredite, Überziehungsrahmen und Rechnungsfinanzierung. Allica legt Wert auf beziehungsorientierten Service mit engagierten, in Großbritannien ansässigen Kundenbetreuern, digitalen Geldverwaltungstools und Buchhaltungsintegrationen und bietet FSCS-Schutz für berechtigte Einlagen; ihre Einlagenprodukte sind durch die PRA und FCA reguliert.

Beschreibung

• Manage a portfolio of SME customers, delivering outstanding customer service and building trusting relationships • Develop a deep understanding of clients’ businesses and ambitions • Deliver commercial targets including lending and new customer/deposit acquisition • Identify and meet client needs through Allica products and services • Build an external network with SME advisers and the wider business community • Generate new business opportunities and signpost clients to external support and advice • Manage portfolio risk and complete required risk activities on time and to a high standard • Use customer data and internal Allica systems to identify signs of client stress and take proactive action • Work closely with a Senior Relationship Manager and support the wider relationship team as part of development • Participate in new business campaigns, events, lead follow-up, prospect engagement and appropriate cold calling • Support event organisation and follow-up activity • Maintain accurate CRM records and control customer, prospect and portfolio activity • Build collaborative relationships with internal stakeholders to resolve issues and meet customer needs efficiently

🎯 Anforderungen

• Some B2B sales, account management and/or SME banking experience • A clear interest in building a career in SME relationship banking • Some experience of commercial lending and understanding / analysing financial accounts would be of benefit • Motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching • Confidence engaging with customers, prospects and SME business advisers in person, via video call and by phone • Good organisation and attention to detail • Ability to manage customer information and requests, portfolio tasks and follow-up actions accurately and at pace • Practical understanding of customer service, sales activity and account management disciplines, ideally gained in a B2B, financial services or relationship-led environment • Confidence using systems, CRM tools and data to manage activity, track progress and support strong customer and risk outcomes • Experience using AI tools in a business environment would also be of benefit • Energetic, resilient, hands-on approach • Strong communication skills • Strong alignment to Allica’s values, with judgement and integrity • Applicants must currently reside in the UK; UK work sponsorship may be required depending on circumstances

🏖️ Vorteile

• Full onboarding support and continued development opportunities • Options for flexible working • Regular social activities • Pension contributions • Discretionary bonus scheme • Private health cover • Life assurance • Family friendly policies including enhanced Maternity & Paternity leave

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