Technical Account Manager

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Ambient Security

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2022

🔒 Cybersecurity

🤖 Künstliche Intelligenz

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Ambient Security ist ein Cybersicherheitsunternehmen, das sich auf die Identifizierung, Verwaltung und Sicherung privilegierter Identitäten über verschiedene Plattformen hinweg, einschließlich Cloud-, SaaS- und On-Premises-Umgebungen, konzentriert. Ihre einheitlichen ITDR (Identity Threat Detection and Response) und ISPM (Identity Security Posture Management) Lösungen helfen Organisationen, hochriskante Identitäten zu eliminieren und potenzielle Sicherheitsverletzungen und Prüfungsprobleme zu verhindern. Durch den Einsatz von KI automatisiert Ambient Security die Erkennung von bösartigen privilegierten Konten, sodass sich Sicherheitsteams auf höher priorisierte Bedrohungen konzentrieren können.

Beschreibung

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion • Lead customers through deployment, onboarding, testing, training, and operational rollout • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes • Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments • Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment • Build trusted relationships with both day-to-day users and executive stakeholders • Capture customer feedback and field insights to help shape product, process, and go-to-market improvements • Identify opportunities to deepen customer impact and expand the partnership over time • Travel up to 30%

🎯 Anforderungen

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology • Experience managing multi-stakeholder programs or implementations in enterprise environments • A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together • A customer-facing style that combines structure, urgency, and relationship-building • Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations • Excellent written and verbal communication skills • A high degree of ownership, adaptability, and follow-through

🏖️ Vorteile

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan) • Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company • Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand) • The latest tech and awesome swag will be delivered to your door • Full range of opportunities to connect with co-workers