Lead, Client Delivery

🕒 vor 1 Tag

🏰 Missouri – Remote

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⏰ Vollzeit

🟠 Senior

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 10%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Ansira

Ansira

1001 - 5000 Mitarbeiter

🤝 B2B

📣 Marketing

🏢 Unternehmen

💰 Private Equity Round im 2012-03

B2B • Marketing • Enterprise

Ansira ist ein Unternehmen, das das markenlokale Wachstum vorantreibt, indem es Marken dabei hilft, ihre verteilten Ökosysteme mit einer umfassenden Plattform und professionellen Dienstleistungen zu synchronisieren. Das Angebot von Ansira beinhaltet Module wie Ansira Create, Incent, Attract und Connect, die darauf abzielen, Markenressourcen zu harmonisieren und Marketingpartner zu motivieren. Sie unterstützen über 300 Marken in Branchen wie Automobil, Finanzdienstleistungen und Einzelhandel mit Dienstleistungen wie strategischer Beratung, Mediaplanung und digitalem Ressourcenmanagement. Ansira ist seit über einem Jahrhundert führend darin, Marken bei der Koordination ihrer Netzwerke zu unterstützen, die Betriebseffizienz zu erhöhen und sicherzustellen, dass jedes Marketingmaterial markenkonform bleibt.

Beschreibung

• Act as an operational leader supporting local channel partners and advertising partners with tools, support, thought leadership, and program administration • Assess workload, assign daily goals, and send team status updates to ensure goals and SLAs are met • Support productive workflows and team optimization across US and global teams • Report and track metrics against department benchmarks and create action plans when necessary • Develop advanced knowledge of assigned programs and serve as day-to-day decision maker for team and program operations • Lead special project implementation • Support data loads and payment runs • Serve clients and customers via phone, chat, and email; understand marketing needs and independently resolve escalations • Maintain accurate profile and communication records with proactive reporting • Coach customers and advertising partners on creating and submitting brand-enhancing content • Resolve helpdesk escalations, coach the team, and route tickets appropriately • Own monthly release testing and enhancement QA • Establish and maintain website and reporting QC processes • Communicate program progress and performance to stakeholders • Assist with monthly, quarterly, and annual reporting, analysis, insights, and recommendations • Lead channel partner marketing operational services • Administer program websites and tools • Liaise with internal teams and key program vendor partners • Collaborate with the team and participate in brainstorming sessions • Maintain SOPs, clarification and exception trackers, and account-related training documents • Flex job responsibilities as needed

🎯 Anforderungen

• Bachelor’s degree in business, communications, marketing, journalism, or related field • 2-years agency or related experience • 6 months of formal or informal leadership experience • Proven technical competence including Microsoft Word, Excel, Outlook, and social publishing platforms • Multimedia digital knowledge • Understanding of industry trends and a passion for technological innovation • Strong math, written and verbal communication, problem-solving, and multi-tasking ability • Ability to organize work, handle multiple tasks, and meet deadlines • Exceptional client and customer service skills • Comfortable solving conflict • Natural curiosity and eager desire to learn • Remote-work experience preferred and demonstrated ability to work independently

🏖️ Vorteile

• Remote work arrangement

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