Enterprise Client Success Manager

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $150.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Array

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51 - 200 Mitarbeiter

Array ist eine Plattform für finanzielle Innovationen, die digitalen Marken, Finanzinstituten und Fintechs dabei hilft, ansprechende Verbraucherprodukte schneller auf den Markt zu bringen. Unser Angebot an White-Label-Lösungen unterstützt unsere Partner dabei, Umsatz zu steigern, Engagement zu erhöhen und Millionen von Verbrauchern zu befähigen, ihre finanziellen Ziele zu erreichen.

Beschreibung

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals • Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal • Proactively problem-solve for your clients by resolving or anticipating issues • Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products • Drive product roadmap decisions that will deliver ROI for both the customer and Array • Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals • Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

🎯 Anforderungen

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth • A proven track record of managing and expanding high-impact, strategic relationships • Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service • An entrepreneurial mindset and a willingness to take ownership of the success of your accounts • Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus! • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

🏖️ Vorteile

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy to set-up your unique remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • AnniversArray kits for work anniversaries