Strategic Customer Success Manager

Stelle nicht auf LinkedIn

🕒 vor 1 Monat

🌵 Arizona, California, +27 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100.000 - $120.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

SAI360

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

📋 Compliance

☁️ SaaS

🏢 Unternehmen

Compliance • SaaS • Enterprise

SAI360 ist ein Unternehmen, das integrierte Softwarelösungen für Governance, Risiko und Compliance (GRC) bereitstellt. Ihre Plattform bietet einen umfassenden Überblick über Risiken und ermöglicht es Unternehmen, fundierte Entscheidungen zu treffen, indem sie Bedrohungen effektiv verwalten und Chancen entdecken. Die Lösungen von SAI360 umfassen Software für Compliance- und Risikomanagement, Compliance-Training und E-Learning-Ressourcen mit einem Fokus auf Ethik und Compliance zur Bewältigung von 'Menschenrisiken'. Das Unternehmen passt seine Lösungen an globale IT-Risiko- und Compliance-Anforderungen an und vereinfacht komplexe Vorschriften. Branchenführer vertrauen auf SAI360, das verschiedene Sektoren wie Banken, Finanzdienstleistungen, Gesundheitswesen, Fertigung und Pharmazeutika bedient.

Beschreibung

• Own a portfolio of high-value enterprise and strategic accounts (primarily six-figure ARR), with accountability for retention, growth, and long-term customer value realization. • Act as a trusted advisor to all customer stakeholders (Director–C-level), aligning to customer business objectives and risk management priorities. • Lead development and execution of Mutual Success Plans tied to measurable business outcomes, adoption milestones, and renewal strategy. • Drive engagement through regular business reviews, value storytelling, and ROI demonstration. • Identify and proactively mitigate risk across accounts, including underutilization, stakeholder change, and product gaps. • Partner cross-functionally (Sales, Product, Support, Services) to influence roadmap, improve customer experience, and remove adoption barriers. • Participate in renewal strategy in partnership with Account Management. • Identify expansion opportunities through deep understanding of customer environment, regulatory landscape, and evolving needs. • Serve as escalation point for critical accounts, balancing urgency with strategic resolution. • Translate product capabilities into business value, particularly across GRC workflows, compliance programs, and reporting needs. • Leverage data (usage, health scores, KPIs) to drive insights, recommendations, and proactive outreach. • Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value driven discussions (approximately 10% travel is estimated). • Track and report result of all customer initiatives within salesforce.com

🎯 Anforderungen

• 7+ years in Customer Success, Professional Services, Account Management, or related client-facing roles within SaaS or technology organizations • Proven experience managing enterprise or strategic accounts with six-figure+ contract values • Demonstrated ability to influence senior stakeholders and drive executive-level conversations • Strong understanding of Governance, Risk, and Compliance (GRC) or adjacent domains (compliance, audit, risk, ethics) • Experience building success plans, leading QBRs/EBRs, and driving measurable customer outcomes • Technical aptitude with ability to understand product architecture, data flows, and reporting (SQL, Power BI, or similar strongly preferred) • Experience navigating complex organizations and managing competing priorities across stakeholders • Basic technical ability with Microsoft Office 365 products, salesforce.com or other popular CRM brands, Zendesk, and remote meeting tools (i.e. Teams, Zoom) • Technical knowledge on queries (SQL) and Power BI reporting tool is a pro • Excellent interpersonal, written, and verbal communication skills required along with the ability to collaborate within a remote-work environment throughout all levels of the organization. • High ownership mentality with bias toward action, especially in ambiguous or high-risk situations. • Ability to influence without authority across internal and external stakeholders. • Comfortable operating in both strategic and tactical layers without losing momentum. • Ability to collaborate with and influence internal and external partners. • Have a positive attitude with an innovation and change mentality. • Expected to work independently, and as part of a virtual team where open, collaborative communication is encouraged. • Self-starter with strong initiative, ownership, and accountability to the business.

🏖️ Vorteile

• PTO leave • Quarterly wellness days • Employee Assistance Program (EAP) • Healthcare benefits • Bonus incentives • 401(k) match • Pet insurance • FSA account