Account Manager – Chamber Management SaaS

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Aspire Software

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software engagiert sich dafür, Unternehmen durch Investitionen in deren Ressourcen, Wissen und Best Practices zu fördern, zu verbessern und zu erweitern. Sie konzentrieren sich darauf, Unternehmensleiter zu befähigen und Innovation durch dezentrale Entscheidungsfindung zu fördern, mit dem Ziel, ein kollaboratives und anpassungsfähiges Umfeld zu schaffen. Aspire Software bedient eine Vielzahl von Branchen und bietet Unterstützung in den Bereichen Fusionen und Übernahmen, internationale Expansion und Business Intelligence, wobei der Schwerpunkt auf langfristigen Kundenbeziehungen und Mitarbeiterentwicklung liegt.

Beschreibung

• Own the Customer Relationship • - Be the primary point of contact for hundreds of chamber of commerce customers across the US • - Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year • - Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that. • - Manage renewals, address concerns, and surface product feedback to the engineering team • - Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor. • Onboard and Train New Customers • - Run demos for prospective chambers and close new business • - Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams • - Conduct targeted training sessions for customers who are underutilizing the platform • - Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint. • Drive Revenue Growth • - Execute pricing increases across the base, communicating value and handling pushback constructively • - Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth • - Follow up on leads generated by the shared BDR/outbound team • - Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative. • - Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community • Use AI as Your Force Multiplier • - Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume • - Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you • - Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences • - You will operate as a team of one on the commercial side. AI is how you punch above your weight.

🎯 Anforderungen

• 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales • Proven ability to retain and grow an existing book of business, not just close net-new • Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process • Strong phone presence. Chamber executives are not digital-first communicators. You need to be comfortable on the phone for hours a day. • Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing • Active use of AI tools in your workflow. You will be operating lean and AI is how you scale.