Business Customer Success Manager

🕒 vor 25 Tagen

🏄 California, Colorado, +1 weitere Bundesländer – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote

💵 $72.000 - $128.260 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Autodesk

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10.000+ Mitarbeiter

Gegründet 1982

📱 Medien

Architecture • Engineering • Media

Autodesk ist ein weltweit führender Anbieter von Software für Designerinnen und Designer, Ingenieurinnen und Ingenieure, Baufachleute und Kreative. Das Unternehmen bietet eine umfassende Suite von Design- und Engineering-Anwendungen, darunter bekannte Produkte wie AutoCAD, Revit und 3ds Max. Über die Design and Make Platform unterstützt Autodesk Fachleute in unterschiedlichsten Branchen dabei, Projekte effizient zu entwerfen, zu visualisieren und zu verwalten – und fördert so Innovation und Nachhaltigkeit in Architektur, Ingenieurwesen, Bauwesen und Fertigung.

Beschreibung

• Own the post-sale customer relationship for an assigned portfolio of customers • Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes • Establish success metrics and track progress through regular business reviews and strategic planning sessions • Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities • Identify and support at-risk accounts through targeted adoption and enablement strategies • Document and articulate customer value realization through business cases and success stories • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

🎯 Anforderungen

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes • Experience building mutual success plans, business cases, or documented account strategies • Experience working with complex organizations managing multiple priorities and stakeholders • Strong executive-level communication and presentation skills • Customer-first mindset with high emotional intelligence • Ability to prioritize and manage multiple complex accounts simultaneously • Proven ability to collaborate across internal and external stakeholders

🏖️ Vorteile

• Health and financial benefits • Time away and everyday wellness