Technical Account Manager

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $73.000 - $130.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧑‍🔧 Technischer Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

Automattic

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2005

🌐 Web 3

🤝 Non-Profit

💰 Funding Round im 2021-05

Web 3 • Software • Non-profit

Automattic ist ein führendes Unternehmen, das sich darauf konzentriert, das Internet zu einem besseren Ort zu machen, indem es eine Vielzahl von Webdiensten und -tools anbietet. Sie bieten Plattformen wie WordPress. com zum Erstellen von Blogs und Webseiten, Tumblr zur Verbindung von Nutzern mit gemeinsamen Interessen, Day One für Tagebuchaufzeichnungen und WooCommerce für den Online-Verkauf. Zusätzlich bietet Automattic Tools wie Jetpack zur Verbesserung der Sicherheit, des Wachstums und der Geschwindigkeit von Webseiten, Akismet zur Spam-Filterung und verschiedene Apps zur Verwaltung von mobilen Seiten. Sie tragen auch zu gemeinnützigen und Open-Source-Projekten bei, einschließlich WordPress. org, und bieten Unternehmenslösungen auf WordPress-Niveau mit WP VIP an. Mit einem Fokus auf Offenheit und Freiheit zielt Automattic darauf ab, Nutzer zu befähigen, das Web für globale Konnektivität und Ausdrucksmöglichkeiten zu nutzen.

Beschreibung

• Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements. You’ll proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes even when facing unexpected challenges. Your project management will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines. • Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges. You’ll troubleshoot technical and editor-facing issues as they arise, help publishers leverage and optimize Newspack's features, set realistic expectations that align with our scope of support, and proactively identify opportunities to drive customer success. • Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape. You’ll provide top-notch guidance to publishers, identify product improvement opportunities based on publisher needs, surface bugs and feature requests, and collaborate with engineering to resolve issues. Your closeness to publishers will make you a valuable voice in shaping the product’s evolution. • Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement. You’ll participate in our highly collaborative team culture: sharing unique solutions, seeking input on complex challenges, and contributing to the collective knowledge that helps all of us serve publishers better. This balance between autonomy and collaboration is crucial to our work approach. • Develop and refine project management, time management, and communication systems to work more effectively and efficiently. You’ll document solutions, identify patterns across projects that could inform process improvements, and contribute insights from your work to enhance our workflows, product features, and publisher success strategies.

🎯 Anforderungen

• Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem. (You don’t need to be a developer, but you should be comfortable troubleshooting WordPress sites and understanding how things work under the hood.) • Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers. • Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies—proactively, not just reactively. • Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints. • Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.

🏖️ Vorteile

• Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family. • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte! • We happily provide or reimburse the hardware and software you’ll need, as well as books or conferences that promote continued learning. • Company-sponsored life insurance. • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid. • A spiffy set of wireless headphones at your seven-year anniversary. • Paid two to three-month sabbaticals encouraged every five years. • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe. Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.