Insurance Verification and Patient Support Specialist

🕒 vor 10 Tagen

🌵 Arizona, Idaho, +4 weitere Bundesländer – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $25 - $27 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

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Boulder Care

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51 - 200 Mitarbeiter

⚕️ Krankenversicherung

🧘 Wellness

Healthcare Insurance • Wellness

Boulder Care ist ein Gesundheitsdienstleister, der sich auf Telemedizin zur Suchtbehandlung spezialisiert hat. Sie konzentrieren sich darauf, Suchterkrankungen, einschließlich Opioid- und Alkoholsucht, durch mitfühlende, ganzheitliche Pflege zu adressieren, die über eine sichere mobile App bereitgestellt wird. Boulder Care kombiniert evidenzbasierte Behandlungen mit engagierten Support-Teams, einschließlich Sucht-Spezialisten und Peer-Recovery-Spezialisten, die Patienten dabei unterstützen, ihre Behandlungspläne basierend auf individuellen Zielen anzupassen. Ihr Ansatz betont Zugänglichkeit, nicht-punitiven Support und die Fürsprache für die Rechte von Menschen mit Suchterkrankungen.

Beschreibung

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments • Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner • Answering incoming questions from Boulder patients around balances due, non covered charges etc • Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients • Act as first point of contact for incoming patient messages, as well as internal requests for support • Maintain ongoing dated eligibility checks for accurate billing and clean claims • Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance • Serve as subject matter expert for internal insurance training • Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR • Identify and correct billing errors and resubmit claims to insurance carriers • Research/rectify third party denials/edits, requests for information and other related correspondence • Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

🎯 Anforderungen

• Minimum 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable, with a strong focus on helping patients understand their coverage and financial responsibilities • CPT and ICD coding knowledge • Ability to communicate with patients clearly and compassionately to support a positive care experience • Team-oriented; Serves both the team and the patient at a consistently high level • Demonstrates problem-solving and analytical skills appropriate for the position • Demonstrates high ethical standards of behavior • Maintains composure under pressure • Regularly demonstrates Boulder’s core values

🏖️ Vorteile

• Contribution to meaningful, life-saving work! • Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families • Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care • 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment • Sick leave accrued at 1 hr for every 30 hrs paid • 9 Paid Holidays per year • 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) • 401(k) retirement savings • Remote friendly with hardware provided to complete your work duties