Resident Compliance Specialist

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🕒 vor 4 Tagen

☕ Washington – Remote

☕ Washington – Remote

💵 $29 - $47 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🚔 Compliance

🚫👨‍🎓 Kein Abschluss erforderlich

Jetzt Bewerben

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Bremerton Housing Authority

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1940

🏛️ Regierung

🏠 Immobilien

🌍 Soziale Wirkung

Government • Real Estate • Social Impact

Die Bremerton Housing Authority ist eine öffentliche Wohnungsbehörde, die erschwingliche Wohnungsprogramme und -dienste in Bremerton, Washington, entwickelt, verwaltet und durchführt. Sie betreibt öffentlichen Wohnungsbau und das Section 8 Housing Choice Voucher-Programm, erwirbt und entwickelt Immobilien für Familien und gefährdete Bevölkerungsgruppen und arbeitet mit lokalen Non-Profit-Organisationen und Stadtverantwortlichen zusammen, um Obdachlosigkeit durch Unterkünfte, Tiny-Home-Gemeinschaften und unterstützende Dienstleistungen zu bekämpfen. Die BHA verwaltet auch die Beschaffung, die Beziehungen zu Vermietern, Bewohnerprogramme und das Engagement der Gemeinschaft, um erschwingliche Wohnmöglichkeiten zu erweitern und zu erhalten.

Beschreibung

• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state. • Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance. • Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions. • Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis. • Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry. • Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication. • Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing. • Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution. • When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation. • Assist the compliance team with other duties and functions.

🎯 Anforderungen

• High School Graduate or General Education Degree (GED): Required • Associates Degree: Preferred. • 2+ years required of high engagement customer service experience with a vulnerable client base who may be in crisis. • 3+ years is preferred. • 3 plus years of experience in complex or specialized business administration, social services administration or case management, • Must have intermediate to advanced skills in writing and verbal communication. • 1 plus-year experience in the rental housing industry is highly desired. • Experience searching program or industry regulations in a professional setting. • At least Intermediate proficiency level in Microsoft Office programs, including Word, Excel, and Outlook. • Intermediate to advanced level knowledge using various database operations, websites and cloud-based programs. • Certified Occupancy Specialist certification, desired or able to acquire it within 180 days of employment.

🏖️ Vorteile

• Medical Insurance-BHA pays 95% for employee only or 90% for family • Vision Insurance-BHA pays 95% for employee only or 90% for family • Dental Insurance – 100% Covered by BHA • Life and AD&D Insurance • Washington State Retirement (PERS) • Washington State Deferred Compensation • Paid Time Off (PTO) Accrual of 150 hours in first year • Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year) • 14 Paid Holidays per year • Longevity Pay • Employee Assistance Program • Tuition Reimbursement Opportunities