Enterprise Account Manager

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CareXM

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2008

🏥 Gesundheitswesen

☁️ SaaS

🤝 B2B

💰 Private equity im 2020-12

Healthcare • SaaS • B2B

CareXM ist ein Partner für die Koordination der Pflege, der sich auf Schwesterntriage, Patientenbindung und medizinische Anrufbeantwortungsdienste spezialisiert hat, die auf die häusliche Pflege und Anbieterorganisationen zugeschnitten sind. Ihre Plattform bietet 24/7-Schwesterntriage (<35s durchschnittliche Geschwindigkeit zur Pflegekraft), proaktive ausgehende Patientenbindung, KI-gestützte Dokumentation, EMR-Integrationen und Telemedizinunterstützung, um die Belastung der Klinikmitarbeiter zu reduzieren, Arbeitsabläufe zu standardisieren und die Erstattungen besser abzustimmen. CareXM unterstützt landesweit Tausende von Anbieterorganisationen und nutzt Daten aus über 2 Millionen jährlichen Interaktionen, um den Betrieb und die Pflegebereitstellung zu informieren.

Beschreibung

• This individual will work directly with CareXM clients and internal teams to retain and grow Enterprise customers • Responsible for retention and overall relationship management for an assigned number of company’s key accounts • Highly-focused on value-driven interactions at every level of the organization: From C-Suite, Executives to the nursing staff using the technology • Strategic account planning that maps out a path for high customer satisfaction, revenue growth and client referrals • Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures • Deep knowledge and understanding of all products, tools and services offered by CareXM • Act as a trusted advisor and advocate • Occasional travel to support client relationships and/or sales team • Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization • Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients • Lead and facilitate resolution of any client issue, change or enhancement • Proactively work with clients to introduce and implement enhancements of services, when applicable • Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options • Communicate effectively with all internal teams regarding client changes and/or updates • Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account • Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers

🎯 Anforderungen

• Bachelors’ Degree, 7+ years of sales and/or account management experience required, and 2+ years of experience working with large Enterprise customers desired • Previous experience working in the healthcare industry or with healthcare technology • Strong relationship development and management skills • High amount of self-agency and empathy + ability to demonstrate extreme ownership over dedicated set of accounts, supporting some of the largest Hospice and Home Health organizations across the country • Experience utilizing strategic account management practices • Proven track record of managing and scaling high-value, enterprise-level client relationships. • Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite) • Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers • Excellent problem resolution skills • Ability to develop and maintain relationships with C-Level executives • Ability to establish oneself as a trusted advisor • Ability to lead a diverse group in addressing customer needs • Highly motivated and results oriented • Previous experience using Salesforce as the project reporting tool and forecasting method, preferred • Ability to occasionally travel to support customers and/or industry conferences

🏖️ Vorteile

• Health insurance • Flex Spending/Health Savings Accounts • Dental Insurance • Vision insurance • Short Term Disability • A Day of service (8 hrs to volunteer in addition to earned PTO) • Paid training • Paid time off • 401(k) plan • Life insurance • Employee assistance program