Senior Customer Success Manager – OEM

🕒 vor 26 Tagen

🌵 Arizona, California, +9 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $90.000 - $115.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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CDK Global

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1972

☁️ SaaS

🤖 Künstliche Intelligenz

Automotive • SaaS • Artificial Intelligence

CDK Global ist ein führender Anbieter von Softwarelösungen für Autohäuser, die nahezu 15. 000 Händlerstandorte weltweit bedienen. Das Unternehmen befähigt Automobil- und Schwerlastwagenhändler mit fortschrittlichen Werkzeugen und Technologien, um sowohl Verkaufs- als auch Serviceabläufe zu verbessern. Mit über 50 Jahren Erfahrung bietet CDK Global eine umfassende Produktpalette, darunter Händlerverwaltungssysteme, Customer Relationship Management Software, digitale Einzelhandelslösungen sowie Finanz- und Versicherungsinstrumente. Das Unternehmen konzentriert sich darauf, nahtlose und integrierte Lösungen zu schaffen, um Vertrauen zu fördern, Abläufe zu optimieren und Gewinne für seine Kunden in den Bereichen Automobil und Schwerlastwagen zu steigern. CDK Global legt außerdem Wert auf die Nutzung von künstlicher Intelligenz, um das Einkaufserlebnis im Automobilbereich zu transformieren, indem es Einblicke und Intelligenz durch sein einheitliches Lösungsportal bietet.

Beschreibung

• Partners with Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives • Develops a roadmap to deliver these success outcomes and target KPIs • Assists OEMs/ISV customers with defining project/initiative strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals • Fields questions and directs clients to appropriate support resources • Maintains pre-established relationships and assists in building/creating new relationships with OEM/ISV management • Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor • Assesses risk factors, identifies risk mitigation strategies to ensure continued success • Works with Sales and Marketing to create prospecting opportunities • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization • Contributes and presents content in Strategic Business Reviews • Identifies trends to help create solutions for identified gaps using analytics • Identifies opportunities, creating a plan for addressing training needs for OEM/ISV staff • Makes recommendations and assists client with industry best practices and solutions • Is seen as a key business partner with Sales, helping to grow the CDK business by proactively identifying opportunities to grow our business with the client • Drives true value for customers • Successfully identifies and implements strategies for retaining “at risk” projects/initiatives • Develops a productive working relationship with Lead CSMs; leaning in and assisting where needed • Mentors CSMs on best practices, teaching engagement as it pertains to solutions for client needs • Seeks and listens to feedback • Provides recognition to peers • Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices • Utilizes Totango to document value-added conversations & engagements with ISV/OEM partners

🎯 Anforderungen

• BA/BS or equivalent experience • Minimum 4 years of client services, marketing or sales experience • B2B or outside sales or account management in a similar industry • Ability to work and influence across all levels of the OEM/ISV • Knowledge of Managed Data Services or API Services, business strategy, and automotive industry • Experience in managing client expectations, increasing client satisfaction, adoption, and growth • Experience working in software development or with engineers and technical teams throughout the software development process • Proficient in using SalesForce (Totango as a bonus) • High sense of urgency • Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Strong communication skills with peers as well as clients, both oral as well as written • Ability to mentor team members • Ability to Travel up to 15%

🏖️ Vorteile

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement