Customer Success Manager

🕒 vor 26 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

CYPHER Learning

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2009

☁️ SaaS

🤖 Künstliche Intelligenz

📚 Bildung

💰 €40.000.000 Private Equity Round - CYPHER Learning im 2021-06

SaaS • Artificial Intelligence • Education

CYPHER Learning ist eine KI-gestützte Lernplattform, die ein unternehmensgerechtes Lernmanagementsystem (LMS) und eine Learning Experience Platform (LXP) mit KI-gestützter Kursentwicklung, personalisierten Lernagenten, Kompetenzmanagement, Automatisierung und Analytics kombiniert. Sie bedient Unternehmen, akademische Institutionen und erweiterte Unternehmen, um die Kurserstellung zu optimieren, personalisierte Schulungen (Mitarbeitereinarbeitung, Schulung von Kunden/Partnern, Compliance, Vertriebsförderung) bereitzustellen und Lernergebnisse zu messen, während sie White-Labeling und die Verwaltung mehrerer Organisationen unterstützt.

Beschreibung

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes • Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization • Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks • Build strong customer relationships to uncover expansion opportunities and support upsell and account growth • Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value • Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes • Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth • Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback • Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders • Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization

🎯 Anforderungen

• 5–10 years of experience in Customer Success, Account Management, or a client-facing role • Experience in LMS, learning technologies, training enablement or skills development solutions • Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations • Bachelor's degree in Business, Technology, Education, or a related field is preferred • Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach • Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences • Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment

🏖️ Vorteile

• Competitive compensation package • Professional development opportunities • Supportive work culture