Forward Deployed Engineer, Secure Services Edge

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🕒 vor 17 Tagen

🦞 Maine, Montana, +2 weitere Bundesländer – Remote

🦞 Maine – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote

💵 $186.900 - $267.700 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👷🏻‍♀️ Ingenieur

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Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Cisco

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1984

🔧 Hardware

🔐 Sicherheit

🏢 Unternehmen

Hardware • Security • Enterprise

Cisco ist ein multinationales Technologieunternehmen, das Netzwerkinfrastruktur, Software und Dienstleistungen für Unternehmen, Dienstanbieter und Regierungen anbietet. Es produziert Router, Switches, optische Transceiver, programmierbare Chips und Edge-Computing-Plattformen und bietet Sicherheitslösungen, Zusammenarbeitstools (Webex), Überwachungsmöglichkeiten sowie KI-gestützte Software und Support-Dienstleistungen, um Organisationen beim Design, Betrieb und Schutz großflächiger Netzwerke und Rechenzentren zu unterstützen. Cisco liefert zudem professionelle Dienstleistungen, Schulungen und cloudverwaltete Lösungen, um die digitale Transformation und eine KI-bereite Infrastruktur zu fördern.

Beschreibung

• Serve as the technical liaison between Cisco SSE product management and strategic enterprise SSE customers • Represent the product organization to customers by recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines • Represent customer production context, business impact, operational constraints, and technical requirements within the product organization • Own sophisticated escalations using accurate, reproducible technical evidence while advocating for customer-protective outcomes • Translate requirements, root-cause analyses, and technical decisions between customer and engineering contexts • Lead the technical relationship for a named set of large and/or strategic SSE accounts, including critical issues end to end • Improve deployment and rollout planning, configuration, and policy consistency to drive account health • Build engineering escalations with timelines, impact, reproductions, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps as concrete requirements • Build and support CX-driven runbooks and deployment documentation • Use AI-assisted log analysis with sound judgment and verify conclusions • Script diagnostics, health checks, automations, and lab reproductions using Bash or Python • Coordinate with globally distributed engineering teams in a follow-the-sun escalation model • Travel significantly to customer sites and engineering hubs

🎯 Anforderungen

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master’s degree with 7+ years of experience • 7+ years of experience in networking/security with direct customer ownership • Strong experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking • Experience with zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations, including SAML/OIDC and SCIM, in enterprise deployments • Experience handling on-premises and cloud security/networking products in production customer environments • Ability to influence customer expectations and recommend SaaS deployment and adoption strategies • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Ability to work across time zones and cultures in a distributed engineering organization • Coding experience with Bash, Python, or similar • Packet capture and analysis experience using Wireshark, tcpdump, or equivalent • Familiarity with DPI-related failure modes, including decryption, certificate pinning, fragmentation, and MTU • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering • Ability to work globally across regions and time zones • Willingness to travel significantly to customer sites and engineering hubs

🏖️ Vorteile

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Professional growth and development opportunities • Global team collaboration and learning opportunities