Utility Interconnection Support Specialist

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ClearSource BPO

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

☁️ SaaS

📡 Telekommunikation

B2B • SaaS • Telecommunications

ClearSource BPO ist ein führendes Unternehmen im Bereich Business Process Outsourcing, das sich auf die Integration von Technologie und Innovation zur Verbesserung von Kundenerlebnissen spezialisiert hat. Mit über 17 Jahren Erfahrung nutzt ClearSource modernste Lösungen wie künstliche Intelligenz, Sprachanalysen und Automatisierung, um außergewöhnlichen Kundenservice und Support für verschiedene Branchen, darunter Gesundheitswesen, Finanzdienstleistungen und erneuerbare Energien, zu bieten. Das Unternehmen setzt sich dafür ein, durch qualitativ hochwertigen Service, effiziente Problemlösungen und eine globale Belegschaft in Ländern wie Indien, Costa Rica und den Philippinen bedeutungsvolle Beziehungen zu Kunden aufzubauen.

Beschreibung

• Review, prepare, submit, and track Meter Spot Applications and Tesla Backup Switch requests in accordance with utility/jurisdictional requirements. • Support each application through its full lifecycle, including status follow-ups, approvals, and escalations. • Coordinate with utilities on scheduling and payment processing for meter spot inspections. • Communicate with internal teams to address jurisdiction-specific comments, corrections, and revision requests. • Ensure high submission quality and approval rates by staying current on utility-specific requirements, NEC standards, and AHJ/utility program updates. • Collaborate cross-functionally with Design, Interconnection, and Project Coordination teams to resolve site-readiness issues and prevent downstream delays. • Adhere to established turnaround times and processing schedules, prioritizing accuracy and completeness. • Maintain professionalism in all workplace and online communications, including utility correspondence and internal coordination threads. • Actively contribute in weekly meetings (1:1s and team huddles) with status updates, questions, and process feedback.

🎯 Anforderungen

• Preferably a College Graduate (High School or College Undergraduate may be considered with strong qualifications). • At least 1 year of experience as an Interconnections Coordinator / Meter Spot Specialist for a U.S. solar company. • Proficiency in Salesforce and Aurora Solar is highly preferred. • Proven experience managing solar projects from initiation to completion. • Strong organizational skills with the ability to multitask and manage time effectively in a dynamic environment. • Excellent client-facing and team collaboration skills, with clear communication and positive interpersonal relationships. • Familiarity with risk management and quality assurance principles. • Hands-on experience with project management tools (CRMs or similar software).

🏖️ Vorteile

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees. • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees