Senior Director – Program Delivery

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Code for America

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2009

🤲 Wohltätigkeit

🏛️ Regierung

🌍 Soziale Wirkung

Charity • Government • Social Impact

Code for America ist eine unparteiische, unpolitische gemeinnützige Organisation gemäß 501(c)(3), die sich der Verbesserung staatlicher Dienstleistungen und der Förderung widerstandsfähiger Gemeinschaften widmet. Die Organisation setzt Technologie ein, um den Zugang zu Lebensmittelhilfen, Steuererklärungen, der Löschung von Vorstrafen und mehr zu vereinfachen, um Barrieren abzubauen und echte Lösungen für Menschen im ganzen Land zu finden. Durch Partnerschaften mit Regierungen und Gemeinschaften entwirft Code for America benutzerzentrierte Anwendungen und bietet Beratungs- und Beratungsdienste an, um soziale Sicherheitsnetze und Regierungsprozesse zu verbessern. Durch den Bau von Werkzeugen und Ressourcen, die die einfachere Anmeldung für Leistungen und Steuerdienste erleichtern, strebt Code for America danach, eine inklusivere Regierung zu schaffen, die für alle funktioniert.

Beschreibung

• Provide strategic leadership for delivery excellence, ensuring projects consistently meet their goals and strengthen the organization's reputation. • Empower your team to thrive as leaders and create stronger, more consistent delivery systems across the organization. • Ensure projects are executed with discipline and vision to scale the organization's impact in critical safety net areas like SNAP and Medicaid. • Manage the Safety Net programs team, guiding them to deliver high-impact projects that meet the needs of governments, funders, and the people served. • Ensure projects are delivered on time, within budget, and with outcomes that strengthen the fabric of the safety net. • Work in close partnership with the Executive Director of Safety Net Strategy to align day-to-day execution with strategic priorities.

🎯 Anforderungen

• 8+ years of experience delivering on or leading digital services or software development teams, with accountability for on-time, on-budget, and outcomes-focused delivery. • Proven track record working at the intersection of government and technology, ideally within civic tech, human-centered design, or public sector service delivery. Experience delivering software or digital services with or for government, ideally in human services. • Skilled at aligning execution with organizational strategy, working closely with peers in strategy, product, design, engineering, and revenue/partnerships. • Ability to understand and manage project budgets, align with funding streams, and anticipate risks. • Exceptional facilitation, written, and verbal communication skills; able to synthesize complexity and influence across senior leadership and external partners. • Experienced manager, with a track record of coaching and developing senior program leaders. • Skilled at building trusted relationships with government leaders and funders, and cross-functional collaborators • Experience working with multi-disciplinary teams where designers, policy experts, researchers, product managers, engineers and other technologists collaborate with government partners. • Experience leading teams through change, building buy-in for new processes, and ensuring adoption. • A proven track record of designing and implementing systems that strengthen delivery practices across an organization. This can include building or implementing delivery playbooks and standards across multiple teams, overseeing cross-project staffing, escalation and risk mitigation systems, and implementing QA processes, documentation standards, and repeatable delivery rituals. • Familiarity with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting or embedding new systems to improve delivery consistency. • Exceptional organizational skills and attention to detail with the ability to thrive in a fast-paced, dynamic environment.

🏖️ Vorteile

• Leadership and teammates who share a strong work ethic and values, and who respect and care for one another • A collaborative, cross-functional, hardworking, and joyful environment • Laptop provided • A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy • Cell phone and/or internet reimbursement of $50 per month • $500 annual (per calendar year) stipend towards professional development; prorated at time of hire • Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000 • Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth • Employees receive a 100% employer match on the first 3% of contributions. • Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5% • At least one no cost health insurance option for full-time employees for employee-only coverage • A minimum of 80% of the cost of dependent coverage • Code for America employees may work remotely across the US • Code for America employees main residence must be within the US • Full-time employees work 40 hours per week, Monday - Friday • Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours • Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day • Paid sick time; up to 96 hours annually • 17 weeks of paid parental and family leave • 3 weeks of paid sabbatical after 5 years of service