Manager, Customer Success – Mid-Market

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CompanyCam

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2015

☁️ SaaS

💰 €30.000.000 Series B im 2021-10

SaaS • Construction

CompanyCam ist eine speziell für Auftragnehmer entwickelte Softwareplattform zur Verwaltung der Baudokumentation. Sie bietet Werkzeuge für die Aufnahme von Fotos und Videos, Anmerkungen, In-App-Kommunikation und kollaborative Funktionen, die es Teams ermöglichen, den Fortschritt der Arbeiten in Echtzeit zu dokumentieren und zu verfolgen. Die Plattform unterstützt Integrationen mit anderer Software und bietet KI-gestützte Funktionen zur Erstellung von Berichten und zur Organisation von Informationen. CompanyCam wird in verschiedenen Gewerken weit verbreitet eingesetzt und hilft Fachleuten, Projekte organisiert zu halten, Verantwortlichkeit sicherzustellen und effektiv mit Teams und Kunden zu kommunizieren.

Beschreibung

• Lead, coach, and develop a team of Mid-Market Customer Success Managers and Implementation Specialists, setting a high bar for customer outcomes and team performance • Create a culture of accountability, ownership, and continuous improvement across the customer success organization • Manage team performance across onboarding, adoption, retention, renewals, and expansion initiatives • Own team-level KPIs including GRR, NRR, customer health, implementation timelines, and retention metrics • Partner with team members on account strategy, customer escalations, renewal planning, and risk mitigation efforts • Improve onboarding workflows and implementation processes to help customers achieve value quickly and consistently • Use customer data and trends to identify risks, opportunities, and areas for operational improvement • Collaborate cross-functionally with Sales, Product, Engineering, and leadership to improve the customer experience and influence segment strategy • Support strategic customer relationships and high-impact accounts when needed • Assist with hiring, onboarding, and ongoing development of Customer Success team members

🎯 Anforderungen

• 3–5 years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles • 1–2 years of leadership or people management experience, preferably within SaaS or a high-growth technology environment • Experience managing customer retention, adoption, onboarding, or expansion initiatives • Strong operational mindset with experience using KPIs and customer metrics to drive decisions and improve outcomes • Excellent communication and relationship-building skills with customers, executives, and cross-functional stakeholders • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Strong problem-solving skills, customer advocacy, and a proactive approach to improving processes • Comfortable navigating ambiguity while driving accountability and clarity across teams • Experience supporting mid-market or commercial customer segments preferred • Construction, field services, or related industry experience is a plus • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving. • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

🏖️ Vorteile

• meaningful equity • health insurance • retirement plans • paid time off