Operations Manager

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Cordance

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2021

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Cordance ist ein junges Unternehmen mit langer Geschichte, das sich der Zusammenarbeit mit Gründergeführten Unternehmen verschrieben hat, um ihnen finanzielle und strategische Unterstützung für ihr Wachstum zu bieten. Mit ihrer umfassenden betrieblichen Expertise und ihren Ressourcen konzentrieren sie sich auf maßgeschneiderte Wachstumsreisen für ihre Partner und sorgen dafür, dass Qualität, Talent und Kultur erhalten bleiben. Cordance strebt den Aufbau langfristiger Partnerschaften an, die auf nachhaltigen Erfolg ausgerichtet sind.

Beschreibung

• Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns. • Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy. • Develop and implement operational standards, SOPs, and KPIs across warehouse functions. • Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance. • Identify process bottlenecks and lead continuous improvement initiatives. • Lead the implementation and optimization of inventory management systems and warehouse operational tools. • Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems. • Establish inventory control procedures including cycle counts, reconciliation, and auditing processes. • Analyze inventory trends and operational data to improve forecasting, replenishment, and fulfillment accuracy. • Partner cross-functionally to improve inventory planning and operational scalability. • Manage shipping, freight, carrier relationships, and logistics operations to ensure timely and cost-effective delivery. • Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations. • Monitor shipping performance, delivery timelines, and transportation costs while identifying optimization opportunities. • Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments. • Serve as a point of coordination for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies. • Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements. • Develop scalable operational frameworks to support company growth and customer demand. • Collaborate with leadership, finance, customer success, and technical teams to align operational priorities. • Build reporting dashboards and operational metrics to track warehouse and logistics performance. • Lead and support warehouse operations personnel, vendors, and cross-functional operational teams. • Establish clear operational expectations, accountability, and performance standards. • Drive a culture of operational excellence, responsiveness, and continuous improvement. • Provide training and guidance on inventory systems, warehouse procedures, and logistics best practices. • Coordinate with Implementation teams to confirm hardware delivery schedules, validate successful delivery completion, and ensure customers receive accurate and complete shipments.

🎯 Anforderungen

• 5+ years of experience in warehouse operations, logistics, supply chain, or fulfillment management • Experience overseeing warehouse operations remotely and managing distributed operational teams or partners • Proven experience redesigning warehouse workflows, layouts, or operational infrastructure • Hands-on experience implementing or optimizing inventory management systems (WMS/IMS/ERP) • Strong logistics and transportation management experience, including carrier and freight coordination • Experience managing SKU-level inventory in a fast-paced operational environment • Strong analytical, organizational, and problem-solving skills • Ability to manage multiple operational initiatives simultaneously • Excellent communication and cross-functional collaboration skills.

🏖️ Vorteile

• Comprehensive Health Coverage: Coverage begins on your first day of employment. • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. • 12 weeks paid leave for all employees. • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.