Enablement Manager – AI Agent

🕒 vor 4 Monaten

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🤖 Künstliche Intelligenz

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Cresta

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

☁️ SaaS

🤖 Künstliche Intelligenz

🏢 Unternehmen

SaaS • Artificial Intelligence • Enterprise

Cresta ist eine Enterprise‑AI‑Plattform, die darauf ausgelegt ist, die Performance von Contact Centern durch die Integration menschlicher und virtueller Agenten zu steigern. Das Unternehmen bietet Tools wie Conversation Intelligence, Agent Assist und Virtual Agents, die generative KI in Echtzeit nutzen, um die Customer Experience zu verbessern, Umsatzwachstum zu fördern und die Produktivität der Agenten zu erhöhen. Mit seiner KI‑Plattform hilft Cresta Unternehmen in Branchen wie Finanzdienstleistungen, Telekommunikation und Handel, Kosten zu senken und die Effizienz zu steigern, indem Kundeninteraktionen in umsetzbare Erkenntnisse verwandelt werden. Durch den Fokus auf Verhaltensweisen, die Geschäftsergebnisse beeinflussen, will Cresta den Standard im Kundenservice anheben und den Return on Investment (ROI) für seine Kunden maximieren.

Beschreibung

• Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation • Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas • Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close • Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments • Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging • Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions • Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators • Use insights from deal reviews and field feedback to continuously improve enablement programs and content

🎯 Anforderungen

• 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment • Strong understanding of enterprise sales motions and experience enabling quota-carrying teams • Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms • Proven ability to translate sophisticated product capabilities into simple, compelling customer value • Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions • High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments • Exceptional communication, facilitation, and storytelling skills • Experience with enablement tools and conversation intelligence platforms (e.g., Gong) • Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message

🏖️ Vorteile

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees