CAO Elite Client Success Advisor

🕒 vor 8 Tagen

🌐 Vereinigtes Königreich, Deutschland, +1 weitere Länder – Remote

🇬🇧 Vereinigtes Königreich – Remote 🇩🇪 Deutschland – Remote 🇮🇪 Irland – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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CrowdStrike

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Künstliche Intelligenz

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike ist ein Cybersecurity-Unternehmen, das cloudbasierte Sicherheitsdienste bereitstellt, um Sicherheitsverletzungen zu stoppen. Es gilt als führend in den Bereichen Endpoint Protection, Identity- und Cloud-Security sowie Managed Detection and Response (MDR). Die Plattform von CrowdStrike, Falcon, integriert künstliche Intelligenz (AI), um Echtzeit-Transparenz, Erkennung und Schutz vor hochentwickelten Cyberbedrohungen zu bieten. Für seine Effektivität beim Schutz von Netzwerken und Daten wird das Unternehmen hoch geschätzt und ist ein vertrauenswürdiger Partner für Unternehmen weltweit.

Beschreibung

• Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite. • Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service. • Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction. • Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues. • Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal. • Ensure customer success through proactive check-ins, surveys, and feedback. • Engage in customer renewal meetings, and metrics review. • Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.

🎯 Anforderungen

• Prior experience in a customer engagement role or consulting, ideally related to EDR. • Demonstrable experience of working in a client-facing Cybersecurity role. • Proven ability to convey technical concepts to both technical and executive level stakeholders. • Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams. • Ability to work and collaborate with teams in different time zones. • Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies. • Prior experience in one (1) or more of the following areas: Security Operations, Incident Response, Consulting, Malware analysis, Penetration testing, Threat hunting, Information security consulting, All Source Threat Intelligence. • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Vorteile

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe