CSE Manager – Federal

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Cyera

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201 - 500 Mitarbeiter

🏥 Gesundheitswesen

💼 Beratung

📦 Logistik

Healthcare • Consulting • Logistics

Cyera ist ein Pionierunternehmen mit Fokus auf Datensicherheit für Unternehmen, insbesondere in den Bereichen Data Discovery und Risikomanagement. Die innovative Plattform hilft Unternehmen, ihre Daten zu schützen, indem sie entscheidende Einblicke liefert: welche Daten vorhanden sind, wo sie gespeichert werden, wer darauf zugreifen kann und welche potenziellen Risiken bestehen. Cyera bietet eine umfassende Suite von Services, darunter Data Security Platform-Module, Data Loss Prevention (DLP), Identity and Access Management (IAM) und Data Breach Readiness. Die Lösungen des Unternehmens unterstützen Compliance, minimieren die Auswirkungen von Datenpannen und fördern das Unternehmenswachstum durch sichere Dateninitiativen. Von Unternehmen aus verschiedensten Branchen vertraut, befähigt Cyera seine Kunden, ihre wertvollen Datenbestände schnell und präzise zu schützen.

Beschreibung

• Serve as a player/coach front-line manager for a small team while directly supporting customers • Advocate for and enable the customer success organization • Serve as a principal point of contact for guidance and escalations • Participate in interviewing and identifying exceptional candidates • Lead and mentor through active participation in customer projects • Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained platform adoption and maximize customer return on investment • Lead ongoing customer engagement and expansion • Identify and resolve obstacles to customer success with peers • Advocate for customer feedback and influence product roadmap development • Support customer education through self-paced training resources • Troubleshoot and resolve technical issues affecting customers • Monitor and report customer health, usage indicators, and overall well-being • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support their professional development • Conduct Quarterly Business Reviews and identify improvement opportunities • Positively impact Cyera’s Customer Success Organization, team members, and customers as a senior technical leader and manager • Travel 25–50% annually to engage directly with clients

🎯 Anforderungen

• Associate degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience is a plus • Strong project management skills • Ability to plan, organize, and execute multiple projects simultaneously with attention to detail • Self-starter comfortable in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention • Prior experience collaborating with Development teams • Proficiency in SQL • Proficiency in scripting languages such as Python or equivalent • Hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration • Knowledge of cloud networking, data and compute assets, IAM, and permissions • Experience with programming or scripting languages • Familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred • Prior experience in a software company in a technical customer-facing role • Track record of owning customer relationships, including onboarding, renewal, and expansion • Self-motivated, proactive, innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency leading executive meetings and technical workshops • Ability to work autonomously on intricate challenges with limited documentation • Willingness to travel 25–50% annually

🏖️ Vorteile

• Ability to work remotely • Office setup reimbursement • Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors