Account Executive

🕒 vor 17 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧑‍💼 Vertriebsmitarbeiter

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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Datatonic

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2013

💼 Beratung

📦 Logistik

📣 Marketing

💰 Pre Seed Round im 2013-01

Consulting • Logistics • Marketing

Datatonic ist Ihr AI-Partner, der komplexe Geschäftsprobleme durch fortschrittliche Cloud-Daten- und KI-Beratung löst. Sie bieten eine Reihe von Dienstleistungen an, darunter generative KI-Anwendungen für verschiedene Branchen wie Einzelhandel, Telekommunikation, Gaming und Finanzdienstleistungen. Mit einem Fokus auf datengesteuerte Entscheidungsfindung und Analysen befähigt Datatonic Unternehmen, ihre Betriebsabläufe zu optimieren und die Kundenbindung in mehreren Sektoren zu verbessern.

Beschreibung

• Organise and facilitate training scoping calls with customers to understand their learning objectives. • Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries. • Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns. • Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers. • Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules. • Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience. • Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem. • Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing. • Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements. • Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.

🎯 Anforderungen

• Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service. • Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks and consistently meet deadlines. • Communication Skills: Proactive and collaborative communication, verbal and written. • Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader). • Growth Mindset: Open to new concepts and ideas and get stuck in to test them out. • Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.

🏖️ Vorteile

• Professional development opportunities