QA Specialist – Service Management Quality

🕒 vor 8 Tagen

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🔧 QA-Ingenieur (Qualitätssicherung)

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 25%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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DecisionPoint Corporation

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2011

🎖️ Verteidigung

💼 Beratung

📦 Logistik

Defense • Consulting • Logistics

DecisionPoint Corporation ist ein kleines Unternehmen im Besitz von in ihrem Dienst beeinträchtigten Veteranen, das sich auf die IT-Modernisierung und digitale Transformation für Regierungsbehörden spezialisiert hat. Sie bieten umfassende Dienstleistungen an, darunter Cybersicherheit, Gesundheits-IT und intelligente Automatisierungslösungen, die darauf abzielen, die Betriebseffizienz und Effektivität zu verbessern und gleichzeitig eine sichere Cloud-Migration zu gewährleisten. Ihr "Centers of Excellence"-Ansatz treibt den Erfolg von Missionen voran, indem er die dringendsten Herausforderungen, denen sich Regierungsstellen gegenübersehen, durch innovative Technologie und fachkundige Unterstützung adressiert.

Beschreibung

• Support development, implementation, maintenance, and quality assurance of the program Information Technology Service Management Plan • Assess the effectiveness and consistency of the Service Management System, including policies, processes, roles, responsibilities, technologies, and controls • Verify that ITSM processes are documented, repeatable, measurable, and consistently followed • Conduct process audits and quality reviews for compliance with approved plans, standard operating procedures, knowledge articles, and workflow requirements • Validate performance against SLAs, SLOs, KPIs, operating-level expectations, and quality thresholds • Analyze service-performance data, trends, exceptions, recurring failures, and systemic process gaps • Review Daily System Status Reports for accuracy, completeness, consistency, and timely communication • Verify that activities, outages, maintenance events, and other user-impacting conditions are reported appropriately • Review service-management processes across service strategy, design, transition, operations, and continual improvement • Assess service portfolio, catalog, service-level, availability, capacity, continuity, information-security, change, release, deployment, knowledge, incident, request, problem, event, and access-management processes • Identify nonconformities, control weaknesses, process deviations, documentation gaps, reporting deficiencies, and improvement opportunities • Document quality findings, evidence, root causes, risks, impacts, recommended actions, owners, and target completion dates • Track corrective and preventive actions through implementation, validation, and closure • Verify corrective actions address root causes and reduce recurrence likelihood • Support root-cause analyses, lessons-learned activities, and continual-improvement planning • Develop quality metrics, audit results, trend analyses, and improvement recommendations for program leadership • Provide service-quality information for Monthly Status Reports, project status meetings, Program Management Reviews, and Government briefings • Coordinate quality reviews with service owners, process owners, technical leads, Quality Manager, ITSM leadership, and Government stakeholders • Support adoption and maturation of ITIL Version 5 concepts and practices • Maintain audit records, review evidence, findings, corrective-action records, performance analyses, lessons learned, and audit trails • Protect sensitive Government, program, operational, performance, and personnel information

🎯 Anforderungen

• Active Secret clearance or higher • Bachelor’s degree in Information Technology, Information Systems, Business, Quality Management, or a related field • Minimum of 6 years of relevant professional experience • Current ITIL Foundation certification or higher • Experience in IT service-management quality, process assurance, service delivery, software quality assurance, process auditing, or a related discipline • Experience supporting Department of Defense, federal civilian, or other Government programs • Experience developing, implementing, maintaining, or assessing an ITSM Plan or Service Management System • Experience auditing ITSM processes for compliance with policies, procedures, roles, controls, and documentation requirements • Experience defining, monitoring, analyzing, or reporting SLAs, SLOs, key performance indicators, and service-quality metrics • Experience analyzing service-performance trends and identifying systemic process or control gaps • Experience managing audit findings, Corrective Action Requests, Preventive Action Requests, or comparable remediation activities • Experience conducting root-cause analyses and validating corrective-action effectiveness • Experience with incident, problem, change, release, deployment, event, request, access, knowledge, configuration, availability, capacity, continuity, service-level, or service-catalog management • Experience reviewing daily operational reports, outage data, availability metrics, maintenance activities, and events affecting service delivery • Experience supporting continual-improvement initiatives and ITSM maturity assessments • Knowledge of ITIL Version 5 concepts, including digital product and service management, lifecycle activities, value streams, performance management, and continual improvement • Experience with ServiceNow, Jira Service Management, BMC Helix, Power BI, SharePoint, or comparable ITSM, reporting, and collaboration platforms • Experience developing process maps, audit checklists, control matrices, quality dashboards, trend reports, and executive briefings • Familiarity with Agile, Scrum, DevSecOps, site reliability engineering, or hybrid service-delivery environments • Strong analytical, auditing, problem-solving, and process-improvement abilities • Excellent written, verbal, facilitation, and stakeholder-communication skills • Strong organizational, documentation, and time-management capabilities • High attention to detail and commitment to objective, evidence-based quality assessments • Ability to interpret service-management requirements and translate them into measurable quality criteria • Ability to manage multiple audits, findings, corrective actions, reporting cycles, and deadlines • Ability to work independently while maintaining impartiality, accountability, discretion, and consistent follow-through

🏖️ Vorteile

• Regular full-time employment • Remote work arrangement • Preference given to candidates located in or near Chicago • Opportunity to support USMEPCOM ENLIST and a competitive government contract bid • Equal employment opportunity and affirmative action protections

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