Senior Manager, Corporate IT

🕒 vor 1 Monat

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Vollzeit

🟠 Senior

👔 Manager

👻 Geisterscore 13%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Drips

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

📣 Marketing

🤖 Künstliche Intelligenz

🤝 B2B

💰 Venture Round im 2021-10

Marketing • Artificial Intelligence • B2B

Drips hilft Unternehmen dabei, effektiver mit ihren Kunden zu interagieren. Wie machen wir das? Durch eine KI-gestützte, konversationelle Plattform für den Kundenkontakt, die natürliche, bidirektionale Textnachrichten, geplante Anrufe und Voicemails umfasst.

Beschreibung

• Lead, manage, and grow a team of IT professionals through hiring, coaching, prioritization, performance management, and development • Champion exceptional customer service across IT interactions, from help desk tickets to executive requests • Administer the core corporate IT stack, including Microsoft 365, Entra ID, identity/IAM tooling, endpoint management, EDR, and ITSM/ticketing • Build and mature IT governance, including access controls, change management, provisioning/de-provisioning, and scalable documentation • Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems • Lead device lifecycle strategy covering procurement, imaging, deployment, recovery, and retirement • Maintain endpoint security posture • Build IT capacity planning, documentation, and continuity practices • Support InfoSec on security and compliance programs, including ISO 27001 and HITRUST, plus client security questionnaires and audits • Partner with department and business leaders to translate goals and project needs into IT priorities • Manage vendors, software licensing, renewals, and Corporate IT budget/spend • Represent IT in cross-functional planning for tools, integrations, and company initiatives • Consolidate redundant or fragmented tooling and establish intake and evaluation processes for technology requests • Drive ticket deflection, self-service, AI-assisted support, and workflow automation to reduce ticket volume and resolution time • Report IT operations metrics, including ticket volume, SLAs, automation adoption, and project delivery, to leadership • Own the Corporate IT operating cadence, including weekly operations reviews, IT/InfoSec coordination meetings, monthly governance reviews, and quarterly business reviews

🎯 Anforderungen

• 8+ years of progressive IT experience • 3+ years directly managing and developing an IT team, including hiring, coaching, delegating, and owning performance • Hands-on experience with Microsoft 365, Entra ID and identity/access management • Experience with endpoint management (MDM) and EDR tooling for mixed Windows and iOS devices • Experience with an ITSM/ticketing platform, ideally owned or heavily operated at scale • Experience building or maturing IT governance, security, and compliance programs in a regulated or high-growth SaaS environment • Familiarity with ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements • Demonstrated experience driving ticket deflection and AI-assisted IT automation with measurable results • Strong cross-functional partnership skills • Experience supporting GenAI tools such as Claude, ChatGPT, and Cursor within a corporate technology environment • Experience managing vendors, software licensing, and an IT budget • Strong written and verbal communication skills • Sound judgment in an environment where priorities and risk shift quickly • Strongly preferred: experience in an established, mature corporate technology environment and recent experience in a PE-backed, SaaS, mid-market, high-growth company • Strongly preferred: experience in healthcare, insurance, financial services, or another highly regulated industry • Strongly preferred: experience supporting enterprise client security questionnaires, audits, or vendor risk reviews

🏖️ Vorteile

• Remote work arrangement • Limited travel required, estimated at 1 to 2 weeks per year