Regional Service Manager

Stelle nicht auf LinkedIn

🕒 vor 1 Tag

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Electrolux Group

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1919

🔧 Hardware

👥 B2C

Hardware • B2C

Die Electrolux-Gruppe ist ein globales schwedisches Unternehmen für Haushaltsgeräte und Haushaltswaren, das eine breite Palette von Heim- und Profigeräten entwirft, produziert und verkauft – darunter Kühlschränke, Waschmaschinen, Backöfen, Staubsauger und Kleingeräte. Mit Hauptsitz in Stockholm legt Electrolux großen Wert auf Nachhaltigkeit, Design sowie digitale und automatisierte Transformation in ihren Abläufen und Marken und bedient Kunden weltweit sowohl im Verbrauchermarkt als auch im professionellen Bereich.

Beschreibung

• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery • Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards • Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost • Ensure adequate service capacity to meet demand through workforce planning and provider network management • Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight • Resolve complex customer and service provider issues, ensuring timely and effective resolution • Audit service claims and provider performance to ensure compliance with company policies and standards • Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience • Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness • Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage • Represent Electrolux at customer, partner, and industry engagements within the region • Lead special projects such as product reworks, service investigations, and process improvements

🎯 Anforderungen

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience • 7–10 years of experience in appliance service or field service operations • 3+ years of experience in service management or leading field service teams • Experience managing third‑party service providers and contractor networks • Strong understanding of service operations, including scheduling, routing, and performance management • Proven ability to manage KPIs, drive operational improvements, and control costs • Strong communication, relationship management, and problem‑solving skills • Proficiency with Microsoft Office and mobile/service management tools

🏖️ Vorteile

• Medical, dental, vision and life insurance • Competitive holiday and vacation time off program • Retirement Savings Plan (401(k)) with relevant company contribution • Discounted products • EAP upon hire • Tuition reimbursement after 12 months of service