Field Service Manager, Laundry

🕒 vor 1 Monat

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

👻 Geisterscore 19%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Electrolux Professional Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🏨 Gastgewerbe

📦 Logistik

💼 Beratung

Hospitality • Logistics • Consulting

Die Electrolux Professional Group ist einer der weltweit führenden Anbieter von professionellen Lösungen in den Bereichen Lebensmittel, Getränke und Wäscheservice. Sie bedienen eine vielfältige Palette professioneller Kunden weltweit, darunter Restaurants, Hotels, Gesundheitseinrichtungen und Bildungseinrichtungen, mit dem Ziel, die Effizienz und Nachhaltigkeit ihrer Betriebsabläufe zu verbessern.

Beschreibung

• Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment • Document technical findings and provide feedback to Quality for continuous improvement • Collect, document, and report technical and field data to stakeholders • Review electrical schematics, drawings, specifications, and documentation for components, products, and electrical designs • Collaborate with internal and external stakeholders during development and approval processes • Visit job sites and perform technical activities to support customer relationships and issue resolution • Plan, implement, and evaluate field tests for product feasibility and market readiness • Develop, maintain, and deliver equipment training programs and service documentation • Support Customer Care program development and implementation • Audit Service Partners for policy compliance, parts availability, technical capability, and brand representation • Promote safety rules, regulations, and work practices • Respond to customer inquiries and service needs • Provide technical analysis and documentation for warranty claim reviews • Complete assigned safety- and quality-related equipment programs on schedule • Maintain service literature and bulletins and distribute relevant updates to Service Partners • Perform other duties assigned by the manager

🎯 Anforderungen

• High school diploma or equivalent plus a minimum two-year technical school certificate, military technical training, or equivalent hands-on technical experience • Minimum three years of hands-on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry • Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role • Ability to troubleshoot electromechanical systems, high-voltage equipment, control systems, gas and electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmware issues • Strong remote-work discipline and written and verbal communication skills • Ability to work independently while remaining aligned with a distributed team • Preferred experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor-based service networks • Advanced electrical troubleshooting, including interpreting schematics and using meters, manometers, diagnostic software, error logs, and connected-equipment dashboards • Preferred experience with networking, remote diagnostics, connected-service platforms, service-management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms • Experience developing technical training, facilitating classroom or virtual instruction, coaching technicians, and creating service documentation • Strong organizational, project-management, data-collection, and reporting skills • Valid driver’s license and valid passport required • Ability to travel up to 70% across the Americas, primarily within the United States and Canada • Ability to occasionally lift and/or move up to 50 pounds • Bilingual English and Spanish preferred

🏖️ Vorteile

• Remote work arrangement • Technical training programs and virtual/in-person presentations • Travel opportunities across the Americas • Professional development through technical training and service knowledge • Work-from-remote-office flexibility