Monitoring Support Specialist

🕒 vor 4 Monaten

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EPI Company

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

💼 Beratung

📦 Logistik

📣 Marketing

Consulting • Logistics • Marketing

EPI Company gestaltet die Zukunft der Zahlungen neu mit Wero, einer in Europa entwickelten digitalen Zahlungslösung, die sofortige, grenzüberschreitende Transaktionen für Verbraucher und Unternehmen ermöglicht. Das Unternehmen agiert als remote-first Team mit Sitz in Europa und entwickelt Zahlungslösungsplattformen und Wallet-Produkte mit Schwerpunkt auf digitaler Souveränität, Compliance und nahtlosen Zahlungserfahrungen über Märkte hinweg.

Beschreibung

• Proactively monitor systems to ensure seamless uptime and minimize disruptions • Rapidly resolve incidents to maintain platform stability and customer trust • Orchestrate major incident management across cross-functional teams • Conduct root cause analyses and post-mortems to drive continuous improvement • Document incidents and resolutions clearly to prevent recurring issues • Building Monitoring Dashboards, metrics, alerts and optimising alerts. • Collaborate closely with Product, Engineering, and SRE teams to align technical operations with business needs • Contribute to building a trusted, innovative, and sovereign European payment solution by reducing reliance on non-European networks • You will be a part of 24X7 on-call and weekend support.

🎯 Anforderungen

• 4–10 years in technical/platform monitoring support engineering, preferably in FinTech or Payments. • Bachelor's degree in computer science, IT, or related field (Master’s a plus). • Hands-on with APIs, performance monitoring (API SLOs), debugging, and troubleshooting is non-negotiable. • Experience with Datadog (or equivalent), log analysis, alerting, and proactive issue detection. • Must be able to build dashboards, understand metrics, and ability to set up and optimize alerts. • Strong knowledge of ITIL standards and best practices in managing major incidents. • Hands-on with Jira (dashboards, filters) and reporting tools such as Databricks (executing SQL queries and building dashboards) • Strong analytical skills, thrives in high-pressure and time-sensitive environments. • Solid understanding of the software development lifecycle (SDLC) with hands-on experience in debugging code (preferably Java). • Experience with 24x7 rotational shifts and on-call support. • Payments/Fintech experience is a strong advantage (understanding transaction flows, payment gateways, fraud monitoring, settlement, reconciliation, compliance). • Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus.

🏖️ Vorteile

• Flexible working arrangements • Professional development opportunities