Area Manager, Digital Reporting

🕒 vor 12 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $60.000 - $80.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Esquire Deposition Solutions, LLC

Esquire Deposition Solutions, LLC

201 - 500 Mitarbeiter

Gegründet 1978

💼 Beratung

🏗️ Bauwesen

🛡️ Versicherung

Consulting • Construction • Insurance

Esquire Deposition Solutions, LLC ist ein globales Unternehmen für Prozessunterstützung und Gerichtsberichterstattung, das persönlichen, remote und hybriden Gerichtsberichterstattungsdienst, Management von Aussagen, Transkript-Zusammenfassungen, juristische Videografie, Dolmetschen, Audio-/Video-Transkription, Dokumentenübersetzung und Akteneinholung für Anwaltskanzleien, Unternehmensrechtsabteilungen und Versicherungsklienten anbietet. Das Unternehmen bietet zudem webbasierte Technologieplattformen (eLitigateZE, EsquireConnect, eDepository) und Videokonferenzlösungen an, sowie engagierte Fallmanager und sichere Dokumentenspeicherung, um Aussagen weltweit zu planen und zu verwalten.

Beschreibung

• Participate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plans • Provide coaching, performance feedback, and ongoing support to assigned digital reporters • Manage digital reporter licensure, certifications, and compliance requirements • Plan and deliver education on digital reporting systems, policies, compliance, products, and services • Conduct 30-60-90 day reviews and ongoing performance evaluations • Update and maintain digital reporter vendor profiles in NetSuite • Build relationships with digital reporters, field offices, transcription teams, and internal stakeholders • Resolve quality concerns related to digital reporters’ work product • Monitor and approve timecards and expense submissions • Communicate reporter availability and performance updates to local field teams • Participate in performance management processes, including documentation and corrective action • Implement regular quality evaluations to ensure record capture standards are met • Demonstrate and reinforce Esquire’s values • Ensure high on-time job completion, audio and annotation quality, reporter performance and engagement, and retention

🎯 Anforderungen

• High school diploma or equivalent required • Five or more years of experience in the legal services industry preferred • Excellent interpersonal, verbal, written communication, and organizational skills • Proficiency with Microsoft Office Suite • Ability to learn company technology platforms • Strong coaching ability • Experience in performance management and adult learning principles • Detail-oriented, proactive, client-focused, and able to manage multiple priorities under pressure • Understanding of court procedures, legal terminology, and digital reporting standards

🏖️ Vorteile

• Medical, dental, vision, short- and long-term disability insurance • Basic life insurance and supplemental insurance for employees and dependents • 401(k) plan with match contribution • Two weeks of vacation leave per year (80 hours annually) • 10 paid holidays per year • 2 paid floating holidays per year • 5 paid sick days per year • Tuition reimbursement

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