Senior Client Success Manager

🕒 vor 6 Tagen

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EverService Holdings, LLC

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

🤝 B2B

💰 Private Equity Round im 2018-10

Marketing • B2B • Technology

EverService Holdings, LLC ist ein Unternehmen, das branchenspezifische Marketing-, Website- und Engagement-Dienstleistungen für über 10. 000 Unternehmen anbietet. Sie bieten eine Reihe von Dienstleistungen, darunter verwaltete Website-Lösungen, SEO, digitales Marketing, Vertriebs- und Kampagnenmanagement, Terminplanung und Buchung, 24/7 Anrufbeantwortungsdienste und Technologie-Lösungen wie CRM- und EHR-Integrationen. EverService bedient eine Vielzahl von Branchen, darunter Recht, Gesundheitswesen und Heimdienstleistungen, mit dem Fokus auf Unternehmenswachstum durch spezialisierte Marketingstrategien und digitale Lösungen. Ihre Tochtergesellschaften wie Blue Corona, Alert Communications und Nexa tragen zu ihrem umfassenden Dienstleistungsangebot bei.

Beschreibung

• Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication • Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service • Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes • Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4) • Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations • Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance • Recommend marketing products, services, and strategies aligned with each client's goals and business needs • Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention • Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth

🎯 Anforderungen

• 4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing role • Demonstrated experience managing client relationships and supporting performance-driven digital marketing campaigns • Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing • Proficiency with content management systems such as WordPress • Familiarity with website analytics, tracking platforms, and performance optimization best practices • Excellent communication, presentation, and relationship-building skills • Ability to manage multiple priorities in a fast-paced, collaborative environment • Strong analytical mindset with a passion for delivering outstanding client service and driving measurable results

🏖️ Vorteile

• Remote-first working environment • Performance based bonuses to reward excellence • Medical, Dental, Vision, and Life Insurance • 401(k) matching to help you plan for your future • 6 weeks of paid parental leave for new parents • $2000 annual tuition reimbursement for continued education • Monthly data stipend to support your remote work environment • Paid Vacation and sick time off for work-life balance • 11 paid holidays to enjoy throughout the year • Paid days for a Cause to give back to your community • Paid birthday holiday to celebrate your special day • Comprehensive Employee Assistance Program for personal support • Leadership and career advancement opportunities • Anniversary rewards to celebrate milestones