Field Training and Product Support Specialist

🕒 vor 2 Monaten

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Fellers

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1986

🛒 Einzelhandel

Retail

Fellers ist ein Unternehmen, das sich auf ein breites Sortiment an Vinyl-Folien und Produkten spezialisiert hat. Sie bieten verschiedene Produkte an, darunter farbwechselnde Wrap-Vinyle, Inkjet-Wrap-Vinyle, Beschriftungs- und Bastelvinyle sowie Lackschutzfolien. Das Unternehmen richtet sich an Kunden, die hochwertige Vinylmaterialien für verschiedene Anwendungen wie Fahrzeugfolierungen, Beschilderungen und Bastelprojekte suchen. Sie legen Wert auf Produkte von bekannten Marken wie 3M und konzentrieren sich auf Qualität und Innovation in den Druck- und Wrap-Film-Technologien. Fellers bietet zudem Hardware-Produkte wie Eco-Solvent-Drucker für Druck- und Laminierungszwecke an.

Beschreibung

• Facilitate hands-on installation training for automotive films (PPF, window film, and vinyl wrap), ensuring consistent learning outcomes and adherence to best practices • Deliver clear technical explanations of film behavior, product differences, application techniques, and troubleshooting methods. • Provide technical support and product guidance to internal sales teams and external installer customers across branded and private-label offerings. • Partner closely with sales to support pre- and post-sale customer needs, helping drive product adoption and customer success. • Act as the primary technical resource for Cheetah Wrap and Fellers Black, ensuring strong product knowledge for internal and external partners. • Develop and maintain training materials, agendas, curriculum frameworks, key learning objectives, and site requirements aligned with product specifications. • Contribute insights to the ongoing development of the training program, including course mix, delivery methods, and operational processes. • Continuously update and expand product knowledge to support accurate training, customer guidance, and sales growth. • Establish and maintain a safe, professional, and well-organized training environment in all locations. • Take initiative to understand customer needs and recommend solutions that enhance product outcomes and usage. • Travel approximately 32 weeks per year to conduct training, visit customer sites, and support industry-related activities. • Build strong, trusted relationships with customers through professionalism, expertise, and consistent follow-through.

🎯 Anforderungen

• Minimum of 3 years proven installation experience with automotive films, including paint protection film (PPF), window tint, and vinyl wrap. • Minimum of 3 years experience in a training environment, responsible for developing training content, agendas, and instructional materials. • Documented experience delivering installation training or conducting technical demonstrations in a professional environment. • Strong technical understanding of automotive films and prior exposure to wrap shop or production environments. • Valid and current certifications (or ability to certify on the job) from 3M or Avery Dennison in relevant automotive film products required, Avery BWF a plus. • Strong written and verbal communication, customer interaction, and problem-solving skills in technical contexts. • Proficient in Microsoft Office Suite, ability to learn Salesforce. • Preference for candidates based in the Central Time Zone.

🏖️ Vorteile

• Health insurance • Paid time off