Principal Customer Success Manager

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🕒 vor 25 Tagen

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🔴 Experte

🏆 Customer Success

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Femelife IVF

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2010

Healthcare

Femelife IVF ist eine Marke für Fertilitätskliniken, die sich auf In-vitro-Fertilisation (IVF) und Dienstleistungen im Bereich der reproduktiven Gesundheit spezialisiert hat. Die Navigation auf der Website lässt darauf schließen, dass die Organisation Patientenressourcen wie einen Blog, FAQs, Veranstaltungen und einen Online-Shop bietet, aber die bereitgestellte Seite enthält nur Standard-WordPress-Platzhalterinhalte. Aufgrund des Firmennamens bietet Femelife IVF wahrscheinlich klinische Fruchtbarkeitsbehandlungen und Bildungsressourcen für Patienten an.

Beschreibung

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. • Responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction. • Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities. • Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve. • Prioritize multiple tasks in a fast paced complex environment. • May require travel nationally up to 25%.

🎯 Anforderungen

• High School Diploma / GED (or higher) • 3+ years of Health Plan, Pharmacy, OR Pharmacy Benefit Management (PBM) experience • 3+ years of Account Management experience • Rx Claim experience • ServiceNow experience • Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook • Ability to travel up to an estimated 25% of the time (Domestic) across the United States • Full COVID-19 vaccination is an essential job function of this role. • Candidates must be able to perform all essential job functions with or without reasonable accommodation. • Reside within the State of Hawaii • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Ability to keep all company sensitive documents secure (if applicable) • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

🏖️ Vorteile

• Training will be conducted virtually from your home. • Employees are required to work our normal business hours of 8:00am - 5:00pm. • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.