Customer Success Manager

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🕒 vor 25 Tagen

🌲 North Carolina, South Carolina, +1 weitere Bundesländer – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $80.000 - $125.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Clearview AI

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2017

🤖 Künstliche Intelligenz

🔐 Sicherheit

🏛️ Regierung

Artificial Intelligence • Security • Government

Clearview AI ist ein in den USA ansässiges Unternehmen, das Gesichtserkennungssoftware und Ermittlungstools entwickelt und bereitstellt, die hauptsächlich von Strafverfolgungsbehörden, Regierungsstellen und dem Militär eingesetzt werden. Seine Plattform vergleicht Bilder mit einer sehr großen firmeneigenen Datenbank, um die Identifizierung von Verdächtigen, kriminalistische Untersuchungen, die Opferfindung und nationale Sicherheitsoperationen zu beschleunigen. Das Unternehmen legt besonderen Wert auf Genauigkeit, Skalierbarkeit und Sicherheit/Konformität für Kunden im öffentlichen Sektor.

Beschreibung

• Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events • Understand customers’ needs and priorities to optimize the use of their platform • Identify growth opportunities for up-sell and cross-sell within existing accounts • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts • Effectively communicate application features and product information for new releases and facilitate their adoption • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results • Resolve billing and support inquiries in a timely and productive manner • Coordinate small customer projects • Assist in onboarding new team members • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention. • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes. • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations. • Other reasonable additional responsibilities that may be asked from time to time

🎯 Anforderungen

• 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety) • Experience providing product support at the user level • Experience using CRM tools (ex: SFDC, Hubspot) • Well-organized and excellent time management abilities • Proven ability to collaborate and build strong relationships with customers • Exceptional oral and written communication skills and attention to detail • Passion for technology and public safety • Bachelor's degree or equivalent experience • Ability to travel within United States • Candidates based in North and South Carolina are strongly preferred due to team collaboration and business needs

🏖️ Vorteile

• Medical, Dental, Vision, STD and LTD Plans • FSA - Medical and Dependent Care • EAP and wellness programs • 13 Paid Holidays • Unlimited PTO • Flexible work environment - 100% remote • 401(k) plan