Customer Success Manager

🕒 vor 26 Tagen

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Veryon

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1973

🚀 Luft- und Raumfahrt

☁️ SaaS

🤝 B2B

Aerospace • SaaS • B2B

Veryon ist ein Anbieter von intelligenter Luftfahrt-Management-Software, die Flugzeugbesitzern, Betreibern, MROs und OEMs hilft, die Verfügbarkeit von Flugzeugen zu erhöhen. Seine cloudbasierte SaaS-Plattform bietet Wartungsverfolgung, Inventar- und Arbeitsauftragsmanagement, Flugoperationen, Verteilung technischer Publikationen, Defektanalyse, Zuverlässigkeitsmanagement und geführte Fehlerbehebung. Veryon integriert sich über REST-APIs, nutzt KI/ML für Analysen und Diagnosen und legt Wert auf Sicherheit und Compliance (ISO 27001/9001) für Kunden aus der Geschäfts-, Handels- und Helikopterluftfahrt weltweit.

Beschreibung

• Manage and grow strategic customer relationships across assigned accounts. • Drive product adoption, customer engagement, retention, and customer satisfaction initiatives. • Develop customer success plans aligned to customer business objectives, adoption goals, and measurable outcomes. • Serve as a trusted advisor and primary customer advocate throughout the customer lifecycle. • Lead onboarding, implementation support, and adoption initiatives for new and existing customers. • Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer insights. • Leverage customer analytics, health scores, and usage trends to proactively identify risks and growth opportunities. • Use AI-driven workflows to streamline meeting preparation, follow-ups, reporting, and customer engagement activities. • Identify opportunities for process improvement, workflow automation, and scalable customer success operations. • Support digital transformation initiatives focused on operational efficiency and customer experience optimization. • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes. • Act as the voice of the customer internally by sharing customer feedback, product insights, and operational challenges. • Support executive business reviews, customer presentations, and strategic account discussions. • Collaborate with internal stakeholders to improve onboarding experiences, product adoption strategies, and retention programs. • Serve as the primary escalation point for customer concerns and ensure timely resolution. • Manage renewals, retention strategies, and churn reduction initiatives. • Identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product utilization. • Monitor customer success KPIs including adoption metrics, customer health, engagement trends, and renewal forecasting. • Maintain accurate customer data and account activity within CRM and customer intelligence platforms.

🎯 Anforderungen

• 3+ years of experience in Customer Success, Account Management, SaaS Consulting, Customer Experience, or related client-facing roles. • Strong understanding of SaaS customer lifecycle management, adoption strategies, customer health metrics, retention, and renewals. • Experience working with AI-enabled tools, automation platforms, CRM systems, or customer intelligence technologies. • Proven ability to manage strategic customer relationships and executive-level stakeholder communication. • Experience partnering cross-functionally with Product, Engineering, Sales, and Support organizations. • Strong analytical skills with ability to interpret customer data and translate insights into actionable strategies. • Excellent communication, presentation, relationship management, and problem-solving skills. • Ability to thrive in fast-paced, evolving environments with strong ownership and accountability. • Willingness to travel domestically approximately 25–30% for customer meetings and strategic engagements.

🏖️ Vorteile

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities