Enterprise Solution Consultant – AI Agents SME

🕒 vor 24 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $93.900 - $218.200 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🤖 Künstliche Intelligenz

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Five9

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2001

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

Five9 ist ein führender Anbieter von Cloud-Contact-Center-Software und als führend im Gartner Magic Quadrant für CCaaS anerkannt. Das Unternehmen bietet umfassende Werkzeuge zur Automatisierung von Arbeitsabläufen und zur Verbesserung der Kundenbindung durch KI-gesteuerte Lösungen. Seine Plattform integriert CRM- und UC-Systeme, um nahtlose Erlebnisse für Agenten und Kunden über verschiedene Kanäle wie Sprache, E-Mail, Chat und SMS zu bieten. Five9 befähigt Unternehmen, die Kundenzufriedenheit zu steigern und Geschäftsergebnisse zu erzielen, indem es personalisierte und effiziente Kundenservicelösungen liefert.

Beschreibung

• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base • Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure • Translate customer business needs/outcomes to technical solutions • Provide subject matter expertise to Five9 Sales Directors and Solution Consultants • Educate, enable, and empower Five9 direct and indirect sellers • Deliver customized solution demonstrations & presentations • Remain up to date on the latest technologies with respect to all things Contact Center and CX AI • Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI) • Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations • Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization • Develop materials in-line with specific sales and/or services opportunity requirements • Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition • Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders • Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups • Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

🎯 Anforderungen

• 5+ Years • Business acumen, with an engineering mindset • Contact Center/Customer Experience industry experience a plus • Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships • Technical knowledge of systems integration (APIs, SOAP, REST, etc.) • Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA) • Enterprise architecture design • Education - Bachelor's or Equivalent Experience Preferred • Extensive on-site and web-based Executive level presentation experience and associated skills • Proven record of successful solution selling • High degree of self-motivation.

🏖️ Vorteile

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability • Basic Life Insurance • 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.